10 Powerful Ideas for Improving Patient Care - Book 3
Maureen A. Bisognano, Robert C. Lloyd, PhD, Dan Schummers
Softbound: 80 pages
8.5" x 11"
Health Administration Press
Institute for Healthcare Improvement
(click button below for the very best currently available price for this important resource)
This book is the third in a series designed to widely share innovations in patient care.
Recommended by ACHE, the ideas in this book have been filtered through the perspective of quality experts including a top executive at the renowned Institute for Healthcare Improvement. This book includes improvement strategies selected by two leaders at the Institute for Healthcare Improvement (IHI).
These approaches are reliable, innovative, ready for implementation, and have been tested and used successfully. Each chapter provides a description of the strategy, an example of the strategy in practice, and, in most cases, the results that have been achieved when the strategy was applied. Ideas explored in this book include:
Examining and redesigning the discharge process to cover gaps in care
Improving patients’ “health literacy” to eliminate confusion about medical instructions and provide needs-appropriate care
Implementing WalkRounds to identify and address safety issues
Establishing “red rules” - three to four key behaviors that staff must follow to ensure safety
Using innovative approaches to detect early signs of patient distress
Maureen A. Bisognano is the executive vice president and chief operating officer of the Institute for Healthcare Improvement (IHI) in Cambridge, Massachusetts. Prior to joining IHI, Ms. Bisognano was senior vice president of The Juran Institute, where she consulted with senior management on the implementation of total quality management in healthcare settings.
Robert C. Lloyd, PhD, is the executive director of performance improvement for IHI. Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards, and quality improvement training. He has addressed over 450 national and international meetings of professional groups and associations. Dr. Lloyd has published articles and reports on a wide range of topics including continuous quality improvement theory and implementation, clinical outcomes, customer satisfaction, information systems, and parish nursing. He has also authored two books on quality.
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Founded in 1933, the American College of Healthcare Executives is an international professional society of 30,000 healthcare executives who lead our nation's hospitals, healthcare systems, and other healthcare organizations. ACHE's publishing division, Health Administration Press, is one of the largest publishers of books and journals on all aspects of health services management.
Health Administration Press is a division of the Foundation of the American College of Healthcare Executives (ACHE). ACHE is an international professional society of 30,000 healthcare executives who lead our nation's hospitals, healthcare systems, and other healthcare organizations. ACHE is known for its prestigious credentialing and educational programs and its annual Congress on Healthcare Management, which draws more than 4,000 participants each year. ACHE is also known for its magazine, Healthcare Executive, as well as its groundbreaking research and career development and public policy programs. Through such efforts, ACHE works toward its goal of being the premier professional society for healthcare leaders by providing exceptional value to its members.
Founded in 1972 with support from the W. K. Kellogg Foundation, Health Administration Press has grown from a small office on the campus of the University of Michigan to one of the largest publishers of books and journals on all aspects of health services management, including textbooks for use in college and university courses. Now located in downtown Chicago, the Press also publishes two journals, the Journal of Healthcare Management and Frontiers of Health Services Management.
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