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You are here > Home > Reading Lists > Physician Executive & Practice Management > Ten Steps to Successful Physician Profiling

10 Steps to Successful Physician Profiling: How to Achieve Excellent Physician Performance
Robert Marder, MD, Richard Sheff, MD

Softcover book + bonus CD-ROM
ISBN 1578393590
HCPro / Opus
January 2004
Price: $129.00

 

Respect your physicians as professionals and give them relevant feedback that they can actually respond to. 

Standards now require it. Your organization must have a system that collects, measures, and benchmarks data to evaluate a physician's performance. Physician profiling to assess physicians' competence is essential in the reappointment process. But more important than simply reappointing physicians, you need to provide meaningful feedback to help them improve their quality of care. To do that, you must decide:

  • what data to collect
  • how to collect it, and
  • how to communicate it to help physicians improve performance.

This book, 10 Steps to Successful Physician Profiling: How to Achieve Excellent Physician Performance, shows you how to create and use "physician performance feedback reports," a tool that makes it easier to communicate meaningful data to physicians, to help them change their behavior. This feedback process goes above and beyond the simple collection of often-irrelevant data used in traditional physician profiling.

10 Steps to Successful Physician Profiling outlines a 10-step comprehensive profiling process to help you create a solid physician performance feedback system. You'll learn how to collect meaningful data, evaluate it using predetermined benchmarks, and communicate it to initiate real physician performance improvement. You'll also learn how to efficiently generate a physician feedback report that includes the five measurable dimensions of physician performance: 

  • technical quality
  • service quality
  • resource utilization
  • peer and co-worker relationships, and 
  • citizenship.

Customizable CD-ROM is included with the book. With 10 Steps to Successful Physician Profiling, you'll receive an in-depth look at physician performance feedback reports, including sample performance reports and graphs, summary score cards, activity data sheets, and a detailed "how-to" explanation of the following 10 steps to successful physician profiling.

  1. Educate the medical staff
  2. Appoint a task force
  3. Take inventory
  4. Develop targets and benchmarks
  5. Design a process for effective distribution and feedback
  6. Identify resource needs
  7. Obtain MEC approval and educate the governing board
  8. Educate physicians on the initial profile
  9. Implement policies and procedures
  10. Distribute the initial report

This resource kit also comes with a customizable color-coded physician performance report. With pre-calculated formulas, you'll be able recognize performance trends and show physicians where they rank in comparison to their peers. You can also tailor the report to track and measure physician behavior patterns in your facility. 10 Steps to Successful Physician Profiling also covers the following topics:

  • What is the difference between physician performance feedback reports vs. profiling?
  • What is the purpose of physician performance feedback reports?
    • Set expectations
    • Recognize good performance
    • Reappointment
  • How do you organize your data?
    • 5 dimensions of performance
    • JCAHO's recommendations
    • Indicators
    • Scoring
  • Who should define content of a profile?
    • Selecting a target
    • Where do you get your benchmarks
    • Literature
    • External databases
    • Risk adjusted data
  • How do you collect data?
    • Develop systematic procedures
    • Variety of data sources
    • Prioritize data
  • How should data be presented and distributed?
    • Summary score cards
    • Department
    • Granularity of data
    • Distribution frequency
  • How to get physician buy-in on this process
    • Creating a culture
    • Educating
    • Five principles of how to use the reports

You'll learn how to consolidate your collected data-from clinical quality, service quality, and activity to resource utilization and even peer relationships-and display results in color so physicians can easily see where they need to improve.

Robert J. Marder, MD, serves as Practice Director for Quality and Patient Safety for The Greeley Company, in Marblehead, MA. Dr. Marder provides consulting services in the area of hospital and medical staff performance improvement, peer review, patient safety/error reduction, medical staff development and case management. He previously served as vice president for medical affairs at Holy Cross Hospital in Chicago and as medical director for quality management and assistant vice president for quality management at Rush Presbyterian-St. Luke's Medical Center in Chicago. Dr. Marder began his full time involvement in performance improvement in 1988 as the national project director for clinical indicator development and its use at the JCAHO. During his three years there, he managed five expert national task forces developing indicators for the JCAHO Agenda for Change and conducted extensive training workshops in the use of performance measures i n quality improvement. Dr. Marder is a board-certified pathologist and former assistant director of laboratories and director of the clinical immunology laboratory at Chicago-based Northwestern Memorial Hospital.

Rick Sheff, MD, serves as Chairman and Executive Director for the Greeley Company. He is a nationally respected provider of healthcare consulting and education services in a wide range of areas including governance, hospital and medical staff performance improvement, managing poor quality and disruptive physicians, patient safety and error reduction, credentialing, medical staff effectiveness and redesign, medical staff leadership development, strategic planning, and regulatory compliance.

Hardcover book + bonus CD-ROM
ISBN 1578393590
HCPro / Opus
January 2004
Price: $129.00

 

Respect your physicians as professionals and give them relevant feedback that they can actually respond to. 

With more than 17 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its clients assistance and expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety.

(information provided by the publisher)

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