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You are here > Home > Reading Lists > Quality Improvement & Customer Service > A3 Problem Solving for Healthcare: A Practical Method for Eliminating Waste A3 Problem Solving for Healthcare: A Practical Method for Eliminating Waste Cindy Jimmerson Softcover: 159 pages ISBN 1563273586 978-1563273582 Productivity Press June 2007 (click button below for the very best currently available price for this important resource)     The A3 process is a way to look with "new eyes" at a specific problem identified by direct observation or experience. It offers a structure that begins by always defining the issue through the eyes of the customer.   "Doing more, better, faster, and with less is our new reality. Cindy, because of her curiosity, creativity and clinical acumen, demonstrates that solutions originating outside of our healthcare enterprise can realize (previously) unrealized results." -Kathy Okland, RN, MPH, Clinical Applications Consultant, Herman Miller for Healthcare "What a great book to address a huge gap in healthcare process improvement! Having a source book to teach continuous change and illustrate waste reduction based on the Toyota Production System to busy healthcare practitioners has been sorely lacking until now. I have used the A3 in my hospital and it works! Clinical workers can see the entire project on one piece of paper as well as areas of obvious waste. Since the A3 clearly focuses on changing processes, the clinical workers are motivated to communicate across silos, successfully implement countermeasures, and look at the achieved target condition as the new current condition. The illustrations are superb and I loved all the practical examples. Great work Cindy!" - James Nesbitt, MD, MMM, Project Manager, Providence Alaska Medical Center In A3 Problem Solving for Healthcare, Cindy Jimmerson explains an essential tool borrowed from the Toyota Production System, which is an extension of work identified with the well-known Value Stream Map. She offers an easy-to-learn problem-solving method that can be used in every aspect of healthcare to identify, understand, and improve processes that don't support workers in doing their good work. This compelling book: Is written specifically by a recognized industry expert in Lean principles. Is a practical, easy-to-use workbook. Is illustrated with numerous A3s in various stages of development. Explains how to extend the VSM philosophy to a more focused perspective. Is the first book to extensively explore the value of the A3 problem-solving tool in healthcare. Through case studies and actual A3s, this book illustrates the simplicity and completeness of the A3 tool and its applications to regulatory documentation as well as activities of daily work.   Cindy Jimmerson is a pioneer of lean healthcare, having initiated her work with a grant from the National Science Foundation, 2001-2004. She is the founder and president of Lean Healthcare West, an organization of healthcare professionals offering education and implementation of TPS/lean principles in hospital, clinic and long term care facilities. She is the author of the review Course and Workbook and many journal publications. (information from the publisher) You may also be interested in / The Directory of Healthcare Recruiters / Jump to a List / Health Administration & Leadership / Physician Executive, Medical Staff & Practice Management / Finance, Accounting, Economics, Billing & Reimbursement / Coding for Hospital, Physician & Clinical Services / Law, Malpractice, Ethics, Accreditation & Compliance / Quality Improvement, Outcomes & Customer Service / Risk Management, Security, Error Reduction & Patient Safety / Information Systems, Technology & Medical Records / Clinical Management & Executive Nursing / Behavioral Health, Social Work & Psychiatry Management / Human Resources, Management & Supervision / Directories, Data, Trends & Benchmarks / Software & CD-ROMs / Gift Ideas & Recommended Gifts / Journals, Magazines & Newsletters / Search for Books / Books Index / Go Back to Pages / Home Page / Toolbox for Health Administrators / Bookstore