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You are here > Home > Reading Lists > Quality Improvement & Customer Service > Achieving Impressive Customer Service: 7 Strategies for the Healthcare Manager Achieving
Impressive Customer Service: Seven Strategies for the Health Care
Manager Paperback, 312 pages
This easy-to-use manual presents a comprehensive array of detailed, useful strategies to improve customer service. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:
Recommended by the American Hospital Association (AHA), this book provides strategies for improvement in service and customer satisfaction, including how to establish and maintain high standards of customer service. The American Hospital Association (AHA) is the national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. Close to 5,000 hospitals, health care systems, networks, other providers of care and 37,000 individual members come together to form the AHA. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. The Health Forum was created in the fall of 1998 through the union of The Healthcare Forum and the American Hospital Association's publishing and data and information subsidiaries. You may also be interested in / The Directory of Healthcare Recruiters / Jump to a List / Health Administration & Leadership / Physician Executive, Medical Staff & Practice Management / Finance, Accounting, Economics, Billing & Reimbursement / Coding for Hospital, Physician & Clinical Services / Law, Malpractice, Ethics, Accreditation & Compliance / Quality Improvement, Outcomes & Customer Service / Risk Management, Security, Error Reduction & Patient Safety / Information Systems, Technology & Medical Records / Clinical Management & Executive Nursing / Behavioral Health, Social Work & Psychiatry Management / Human Resources, Management & Supervision / Directories, Data, Trends & Benchmarks / Software & CD-ROMs / Gift Ideas & Recommended Gifts / Journals, Magazines & Newsletters / Search for Books / Books Index / Go to / Home Page / Toolbox for Health Administrators / Bookstore /
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