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You are here > Home > Reading Lists > Health Administration Books > Achieving Service Excellence Achieving
Service Excellence: Strategies for Healthcare Paperback: 422 pages
It is crucial that you keep your customers from defecting to competing providers.
On any particular day, a patient can deem your
health care organization and its services a disappointment. One unfortunate
incident can cost you the goodwill of that patient and anyone that
patient knows.
Improve your customer service with the tools and techniques
detailed in Achieving Service Excellence: Strategies for
Healthcare. Combining real-world examples with the most significant
research on service management, this valuable guide presents the
best available information on providing the best customer service. Explore new ways to: Recommended by ACHE, this guide presents information for executives and managers who
want to implement a customer-focused service strategy and improve
their customer service efforts. The book cites examples of how the
best customer service organizations perform, and identifies how they
measure and deliver an experience that exceeds customer
expectations. The three main components of strategy, staff, and
systems are examined. Founded in 1933, the
American College of Healthcare Executives is an international
professional society of 30,000 healthcare executives who lead our
nation's hospitals, healthcare systems, and other healthcare
organizations. ACHE's publishing division, Health Administration
Press, is one of the largest publishers of books and journals on all
aspects of health services management. Health
Administration Press is a division of the Foundation of the American
College of Healthcare Executives (ACHE). ACHE is an international
professional society of 30,000 healthcare executives who lead our
nation's hospitals, healthcare systems, and other healthcare
organizations. ACHE is known for its prestigious credentialing and
educational programs and its annual Congress on Healthcare
Management, which draws more than 4,000 participants each year. ACHE
is also known for its magazine,
Healthcare Executive, as well as its
groundbreaking research and career development and public policy
programs. Through such efforts, ACHE works toward its goal of being
the premier professional society for healthcare leaders by providing
exceptional value to its members. Founded in
1972 with support from the W. K. Kellogg Foundation, Health
Administration Press has grown from a small office on the campus of
the University of Michigan to one of the largest publishers of books
and journals on all aspects of health services management, including
textbooks for use in college and university courses. Now located in
downtown Chicago, the Press also publishes two journals, the
Journal of Healthcare Management and
Frontiers
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