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You are here > Home > Reading Lists > Quality Improvement & Customer Service > Applying Quality Management in Health Care: A Process for Improvement Applying Quality Management in
Healthcare: A System's Approach, 2nd Edition Hardbound, 255 pages
Recommended by ACHE, this book is loaded with real-world examples that will help readers quickly master the concepts. Although it covers the fundamentals, it moves beyond old methods and provides an integrated approach to tackling the quality challenges inherent in healthcare. This resource emphasizes improving the quality of the way healthcare organizations are managed. Exercises in the book allow you to test your understanding of the concepts you’ve learned by applying them to real-life management situations. You can view excerpts of this book here: Use this book to translate quality management theory and knowledge into practice. It explains the basics of performance excellence and provides a set of tools for managing healthcare quality. In today's era of increased accountability for quality of care, all healthcare managers must be fluent in the concepts and tools of quality management. “Not only does this book supply the fundamental theory that underlies successful management of quality and safety, it also provides ample real-world examples and numerous exercises to help the reader quickly master the concepts. It offers an integrated approach to quality and safety using a ‘systems approach’ that overcomes many of the inherent limitations of quality improvement in years past. This book does not rehash old approaches in quality, but it picks up many of the fundamental issues and themes raised by the numerous IOM reports on quality as well as the latest developments in patient safety.” —David C. Classen, M.D., M.S., Associate Professor of Medicine, University of Utah, and Vice President, First Consulting Group This second edition also presents new and enhanced material, including:
“As well described by Edward Deming, a pioneer in quality improvement, ‘the problems are with the system, and the system belongs to management.’ This book is not a comprehensive overview of various techniques but a systemic, integrated presentation of the fundamentals that managers need to know to make a difference in the practice of quality management. The book’s focus is clearly on the learner, presenting real and timely lessons dedicated to methods of improving delivery.” —Arnold D. Kaluzny, Ph.D., Professor Emeritus of Health Policy and Administration, School of Public Health, and Senior Research Fellow, Cecil G. Sheps Center for Health Services Research, University of North Carolina at Chapel Hill Diane L. Kelly, Dr.P.H., M.B.A, R.N., is an assistant professor at the University of Utah College of Nursing and an adjunct assistant professor at the University of North Carolina at Chapel Hill Public Health Leadership Program. Dr. Kelly served as a member of the board of examiners for the Malcolm Baldrige National Quality Program from 1999 through 2001. She serves as an active member of the Editorial Advisory Board for the Joint Commission Journal on Quality and Patient Safety. "When I first met Diane Kelly I was responsible for redesigning a ten-member hospital alliance in southeastern North Carolina. I found her approach to quality improvement to be vital to the success of our alliance. I was able to utilize the tools described in Applying Quality Management in Healthcare to implement a transformational change process that has helped us achieve our highest level of success in the eleven-year history of the organization." —William Shepley, CEO, Coastal Carolinas Health Alliance, Wilmington, North Carolina "Managers need a practical guide to quality that is long on examples, adequate on theory, and easy to understand from the management perspective-a how-to guide for managing quality. This is exactly what they will get from this book." —David C. Classen, M.D., M.S., associate professor of medicine, University of Utah, vice president of First Consulting Group, Salt Lake City, Utah Founded in 1933, the American College of Healthcare Executives is an international professional society of 30,000 healthcare executives who lead our nation's hospitals, healthcare systems, and other healthcare organizations. ACHE's publishing division, Health Administration Press, is one of the largest publishers of books and journals on all aspects of health services management. Health Administration Press is a division of the Foundation of the American College of Healthcare Executives (ACHE). ACHE is an international professional society of 30,000 healthcare executives who lead our nation's hospitals, healthcare systems, and other healthcare organizations. ACHE is known for its prestigious credentialing and educational programs and its annual Congress on Healthcare Management, which draws more than 4,000 participants each year. ACHE is also known for its magazine, Healthcare Executive, as well as its groundbreaking research and career development and public policy programs. Through such efforts, ACHE works toward its goal of being the premier professional society for healthcare leaders by providing exceptional value to its members. Founded in 1972 with support from the W. K. Kellogg Foundation, Health Administration Press has grown from a small office on the campus of the University of Michigan to one of the largest publishers of books and journals on all aspects of health services management, including textbooks for use in college and university courses. Now located in downtown Chicago, the Press also publishes two journals, the Journal of Healthcare Management and Frontiers of Health Services Management You may also be interested in / The Directory of Healthcare Recruiters / Jump to a List / Health Administration & Leadership / Physician Executive, Medical Staff & Practice Management / Finance, Accounting, Economics, Billing & Reimbursement / Coding for Hospital, Physician & Clinical Services / Law, Malpractice, Ethics, Accreditation & Compliance / Quality Improvement, Outcomes & Customer Service / Risk Management, Security, Error Reduction & Patient Safety / Information Systems, Technology & Medical Records / Clinical Management & Executive Nursing / Behavioral Health, Social Work & Psychiatry Management / Human Resources, Management & Supervision / Directories, Data, Trends & Benchmarks / Software & CD-ROMs / Gift Ideas & Recommended Gifts / Journals, Magazines & Newsletters / Search for Books / Books Index / Go to / Home Page / Toolbox for Health Administrators / Bookstore |
