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You are here > Home > Reading Lists > Quality Improvement > Applying Quality Methodologies to Improve Healthcare: Six Sigma, Lean Thinking, Balanced Scorecard, and More Applying Quality Methodologies
to Improve Healthcare: Six Sigma, Lean Thinking, Balanced Scorecard,
and More Softbound Book: 200+ pages
To provide the highest quality patient care and to follow through with performance improvement initiatives, hospitals, nursing homes, and other healthcare facilities have begun to apply business-based quality methodologies such as Six Sigma, Lean Thinking, and ISO. Quality improvement in hospitals takes more than just quick-fix programs. Are those programs your ticket to improvement? Do you know how to employ business-based tools and concepts and apply them specifically to healthcare? Which one should be emphasized? Can they be applied simultaneously? This book will arm you with the knowledge you need to determine whether a change in your current approach to quality improvement is necessary. It takes time to analyze your own organization's unique needs, decide what resources you can tap into or access quickly, and achieve your goals in an effective manner. There are a lot of quality programs for sale and look enticing - but are they really providing anything new and useful? Many are limited in scope and can't be applied successfully to large healthcare organizations. Others don't work well in small organizations. Most healthcare organizations are already using simple business-based tools, like spreadsheets and data collection programs, to drive improvement. In its clear and concise pages, Applying Quality Methodologies to Improve Healthcare will:
In the pursuit of excellence, healthcare organizations just like yours are turning to the quality improvement concepts found in corporate quality programs. After reading this book, you'll be able to do the following:
With this resource, you also receive five comprehensive case scenarios that demonstrate how certain concepts from a particular program can be applied to typical healthcare problems. These provide you with guidance regarding practical examples. For example, you'll find out how to use Six Sigma to:
Case studies will also demonstrate, for example, how to apply Lean Thinking to improve the patient transportation process, especially for admissions and discharges, with flowcharts to remove the non-value added steps from your procedures. You will also see how to employ rapid cycle testing (traditional TQM) to unclog the bottleneck most commonly found in the ED. Case studies will demonstrate, for example, how to implement balanced scorecards to decrease the number of patient boarder hours. Other field-tested tools include:
This book provides discussion of all pertinent areas, including:
Bud Pate, REHS, is Director of Clinical Operations Improvement at the Greeley Company. Prior to joining the Greeley Company, Bud worked at Kaiser Permanente in Southern California for more than 15 years at Kaiser. He was responsible for a wide range of region-wide quality and compliance initiatives, including standards and survey processes established by the JCAHO, the Centers for Medicare and Medicaid Services (CMS), the California Department of Health Services (DHS), and the Office of Statewide Health Planning and Development (OSHPD). Bud led Kaiser teams to develop industry-leading processes for the integration of health plan and hospital credentialing, moderate and deep sedation, and best-practice-driven assessments of emergency departments. A nationally-recognized expert in healthcare operations and compliance, Bud chaired the Joint Committee on Accreditation of the California Healthcare Association (CHA) and regional health care councils for many years. Bud represented the American Hospital Association on the JCAHO's Standards Review Task Force, the Hospital Advisory Committee, and other JCAHO work groups and panels that were part of the Shared Visions, New Pathways development effort. Dawn Vonderheide-Liem, RN, MSN, CPHQ, has been practicing performance improvement with Kaiser Permanente since 1990. Dawn earned her BSN and MSN at California State University, Los Angeles, and worked as a Kaiser staff nurse during the 1970's and 1980's. Currently, Dawn is responsible for performance improvement, patient safety, risk management, and infection control in an integrated system both for the Kaiser Hospital and the Southern California Permanente Medical Group. This system provides care for more than 220,000 members. Dawn has been awarded the Kaiser Permanente Leadership Award in 1998, 2000, 2001, and 2002. Dawn facilitates teams for business plan strategic goal deployment, root cause analysis, and failure mode effects analysis. She works with medical center teams to address both strategic and operational goals, and she teaches Performance Improvement tools, most notably, Statistical Process Control, for healthcare. Dawn was one of the designers of training materials for Failure Modes and Effects Analysis for Southern California Kaiser Permanente. She is a co-designer of the deployment methodology for addressing strategic goals for the medical center, which includes a medical center-level Score Card, the department-level Score Card, and sharing successes through performance improvement storyboards. Softbound Book: 200+ pages
Quality improvement in hospitals takes more than just quick-fix programs. This book will arm you with the knowledge you need to determine whether a change in your current approach to quality improvement is necessary. With more than 17 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety. (information from the publisher) You may also be interested in / The Directory of Healthcare Recruiters / Jump to a List / Health Administration & Leadership / Physician Executive, Medical Staff & Practice Management / Finance, Accounting, Economics, Billing & Reimbursement / Coding for Hospital, Physician & Clinical Services / Law, Malpractice, Ethics, Accreditation & Compliance / Quality Improvement, Outcomes & Customer Service / Risk Management, Security, Error Reduction & Patient Safety / Information Systems, Technology & Medical Records / Clinical Management & Executive Nursing / Behavioral Health, Social Work & Psychiatry Management / Human Resources, Management & Supervision / Directories, Data, Trends & Benchmarks / Software & CD-ROMs / Gift Ideas & Recommended Gifts / Journals, Magazines & Newsletters / Search for Books / Books Index / Go to / Home Page / Toolbox for Health Administrators / Bookstore /
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