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You are here > Home > Reading Lists > Quality Improvement > Benchmarking for Hospitals: Achieving Best-in-class Performance Benchmarking for Hospitals:
Achieving Best-in-Class Performance Without Having to Reinvent the
Wheel Softcover: 225+ pages
The first half of the book discusses the basic benchmarking process as applied to outcome measures, operational processes, and strategic processes.
The second half of the book contains case studies documenting best-in-class processes in hospitals that are benchmark standards. These case studies of best-in-class hospitals not only enable the reader to understand how they attained that status, but contain sufficient detail to actually enable hospitals to conduct their own first cut at benchmarking. The case studies document the initial state of the process under study, the motivation for improvement, the process by which improvement was attained, obstacles encountered and overcome, and the state of the new process.
The processes selected for benchmarking are applicable to all hospitals, not just large research and teaching hospitals. The intent is to provide more than just outcome measures to hospitals endeavoring to improve their own processes. Key features:
This book is also well-organized to allow readers with no prior knowledge of the benchmarking process to understand and apply it.
This book is recommended
by the American Society
for Quality (ASQ). ASQ is headquartered in Milwaukee, Wisconsin, USA,
and is
the world’s leading authority on quality since 1946. The
104,000-member professional association creates better workplaces
and communities worldwide by advancing learning, quality
improvement, and knowledge exchange to improve business results. By
making quality a global priority, an organizational imperative, and
a personal ethic, ASQ becomes the community for everyone who seeks
technology, concepts, or tools to improve themselves and their
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