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You are here > Home > Reading Lists > Health Administration Books > By the Numbers: Findings of a Benchmarking Study on Healthcare Marketing, Communications and Strategic Planning

By the Numbers: Findings of a Benchmarking Study on Healthcare Marketing, Communications and Strategic Planning, 3rd Edition
AKA: Marketing by the Numbers: Study Findings on Healthcare Marketing, Communications & Planning: Budgets, Staffing & Structure
from the Society for Healthcare Strategy and Market Development & the American Hospital Association

Textbook Binding
Size: 8.5" x 11"
ISBN: 0980029058
978-0980029055
Society for Healthcare Strategy and Market Development / Health Forum
March 2010
(click below for the very best currently available price for this important resource)

Recommended by the American Hospital Association, this exclusive benchmarking report, published every few years, answers the most common questions members ask the Society about marketing, public relations, advertising and strategic planning budgets, staffing levels, and organizational structures. It also includes in-depth information on call centers, website development, customer relationship management marketing systems, and more.

This exclusive benchmarking report answers the most common questions members ask SHSMD about marketing, communications, advertising and strategic planning budgets, staffing levels, and organizational structures.

It also includes in-depth information on call centers, website development, customer relationship management marketing systems, and more. Graphic illustrations easily explain the data and break it down by bed size and academic medical center status to give you the specifics you need. Based on a 2009 study of 193 hospitals throughout the country, By the Numbers is an invaluable reference for anyone who wants comparative budgeting and operational data. Over 50 graphics illustrate the data and break it down by bed size to give you the specifics you need. This report answers the most common questions healthcare executives ask about:

  • marketing

  • public relations

  • advertising budgets

  • strategic planning

  • staffing levels and

  • organizational structures.

The Society for Healthcare Strategy and Market Development (SHSMD) is the nation's largest healthcare association dedicated to strategy, planning, marketing and communications professionals. The Society is one of 12 personal membership groups affiliated with the American Hospital Association. The Society is a network composed of professionals from all spectrums of the healthcare field:

  • Healthcare systems and networks

  • Physician groups

  • Ambulatory care

  • Managed care organizations

  • Consultants

  • Long-term care providers

  • Rehabilitation hospitals

  • Behavioral health

  • Insurers

  • Home care specialists

  • Service providers

This 2010 book is the update to the 2008 book Marketing by the Numbers. This will be the best resource for this data until the next issue comes out in 2012 or 2013. Plus, this book contains in-depth information on:

  • call centers

  • website development

  • customer relationship management

  • marketing systems

  • and much more.

You may review the table of contents and list of figures and tables here (PDF).

The Society was formed as a result of the merger of the AHA American Society for Health Care Marketing and Public Relations (founded in 1964) and the AHA Society for Healthcare Planning and Marketing (founded in 1977). The Society for Healthcare Strategy and Market Development represents a wide variety of disciplines:

  • Communications

  • Business development

  • Government affairs

  • Integrated systems development

  • Managed care contracting

  • Marketing

  • Physician services

  • Practice management

  • Public affairs

  • Public relations

  • Sales

  • Strategic planning

The American Hospital Association (AHA) is the national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. Close to 5,000 hospitals, health care systems, networks, other providers of care and 37,000 individual members come together to form the AHA. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. The Health Forum was created in the fall of 1998 through the union of The Healthcare Forum and the American Hospital Association's publishing and data and information subsidiaries.

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