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You are here > Home > Reading Lists > Physician Executive & Practice Management > Communicating with Todays Patient Communicating with Today's Patient: Essentials to Save Time, Decrease Risk and Increase Patient Compliance Joanne Desmond, Lanny Copeland, MD Softcover: 265 pages    ISBN 0787947970 9780787947972 Jossey-Bass September 2000 (click the button below for the very best available price) Drawing on the author's wealth of experience in health care communications and backed up by solid research, Communicating with Today's Patient is filled with proven techniques and time-tested strategies physicians and other clinicians can immediately put into action. The book provides clear guidance on acquiring those skills, including: Tips to Keep New Patients and Build Your Practice Patient Personalities and How They Affect Your Practice Louder Than Words: What Your Body Language Says to Patients Listening Techniques for Faster, More Accurate Diagnoses Explanations Patients Can Understand and Remember Communicating about Medications Effectively Interacting with the Patient's Family Communicating across Borders and Language Barriers Shining Up Your Professional Image The premise of this book is that improved communication between patients and physicians is a critical element in the quality of patient care. It also posits the belief that good communication is an essential ingredient of the physicians' clinical skills, as well as proactive prevention of medical error and liability.  "This stimulating guide presents old and new ways of communicating with patients, essential learning and relearning for all practitioners." —John D. Stoeckle, M.D., primary care physician, Massachusetts General Hospital and professor emeritus, Harvard Medical School "This book's concise, direct approach will enable physicians to communicate more effectively and efficiently with their patients-a must in today's managed care dominated healthcare environment." —Elizabeth M. Gallup, M.D., J.D., M.B.A., president, executive vice president, New Century Health, IPA "Having spent the last thirty years defAnding physicians and hospitals in medical malpractice cases, I say without hesitation that this book is a 'must read' for today's overworked and overstressed physician." —Maurice J. Garvey, J.D., defense malpractice attorney "Superbly practical. Each chapter contains pearls you can use today. Explores the important role poor communication plays in treatment failure. . . .Give[s] us practical ways to avoid misdiagnosis and improve compliance." —Kirk Strawn, M.D., director, Population Health Management, CIGNA HealthCare "The only book that applies the medical model to communication techniques. . . .This book will help physicians, nurses, indeed, all clinicians, communicate more efficiently with patients-and with everyone else in their lives, too!" —Margaret G. McMahon, training manager, CIGNA University "This handbook breaks through the friction and fog in so much health mis-communication. . . . The book gives us tools, good tips, and common sense. Desmond and Copeland don't waste your time, but alert you to listening skills, the vocal cues, the body language of the patient." —Brent Baker, dean and professor of communication, Boston University "As a resource, this book can be used time and again for doctors who struggle with the many challenges that prevent connecting with a patient, and in turn impede the healing process." —Marilyn K. Yager, executive director, The Kenneth B. Schwartz Center (information provided by the publisher) You may also be interested in / The Directory of Healthcare Recruiters / Jump to a List / Health Administration & Leadership / Physician Executive, Medical Staff & Practice Management / Finance, Accounting, Economics, Billing & Reimbursement / Coding for Hospital, Physician & Clinical Services / Law, Malpractice, Ethics, Accreditation & Compliance / Quality Improvement, Outcomes & Customer Service / Risk Management, Security, Error Reduction & Patient Safety / Information Systems, Technology & Medical Records / Clinical Management & Executive Nursing / Behavioral Health, Social Work & Psychiatry Management / Human Resources, Management & Supervision / Directories, Data, Trends & Benchmarks / Software & CD-ROMs / Gift Ideas & Recommended Gifts / Journals, Magazines & Newsletters / Search for Books / Books Index / Go to / Home Page / Toolbox for Health Administrators / Bookstore