Communication Skills for the
Health Professional: Concepts, Practice, and Evidence,
2nd Edition Gwen van Servellen, PhD, RN, FAAN, Professor
Emeritus, School of Nursing, University of California, Los Angeles
Softbook: 485 pages
ISBN 0763755575
978-0763755577
Jones and Bartlett
September 2008 (click button below for the very best currently available price
for this important resource)
Communication Skills
for the Health Care Professional is the first text of its kind
to address the connection between communication practices and
quality patient care outcomes.
It provides future and
practicing patient caregivers in all specialties and services with
basic communication knowledge and skills and is an invaluable
resource for those in administrative functions as well.
This edition is a thorough revision that features five all new
chapters covering: communicating with patients with low literacy;
health communications and quality care; health communications to
enhance behavioral change; the internet and communications between
patient and provider; altering systems of care and implications for
health care communications.
Provides a
psychosocial and physiologic contextual background for
understanding sensual development and verbal and nonverbal
expression.
Teaches communication
skills one at a time allowing for contiguous mastery over a set
of therapeutic interventions.
Includes an extensive
glossary of terms and list of references including websites and
resources available to enhance student learning.
Is accompanied by
online instructor resources including an instructor’s manual and
PowerPoint lecture slides.
New to this edition:
New chapter on
Communicating with Patients with Low Literacy
Four new chapters on
expectations for health care communications, evidence for
quality and behavioral change
Gwen van Servellen, RN,
PhD, FAAN is a Professor Emeritus from the School of Nursing,
University of California, Los Angeles where she served as Section
Chair of the Acute Care Section and the Psychiatric Mental Health
Section. Additionally, she has consulted and taught abroad and
extensively in the United States. Most recently she served as
Interim Associate Dean of Research and Extramural Affairs, College
of Nursing, Denver, University of Health Sciences Center.
She is a fellow in the prestigious American Academy of Nursing. She
is an active consultant in curriculum development for graduate
programs in nursing and development of research expertise in faculty
building research programs in the areas of adherence to treatment,
utilization of health care services, and psychosocial components and
quality of life in persons with chronic illness. She is the author
of seven textbooks, one of which won the American Nurses’
Association Book Award and one which was translated in Japanese.
She has authored or co-authored over 70 peer reviewed articles in a
variety of professional journals. She is a reviewer for numerous
journals, including Social Science and Medicine, Journal of
Substance Abuse Treatment, Patient Education and Counseling,
Psychology, Health and Medicine, Psychiatric Services, Quality of
Life Research, and International Journal of Nursing Studies, Journal
of Critical Care Nursing, Clinical Nursing Research, Western Journal
of Nursing Research, AIDS Care, AIDS Patient Care and STDs, and AIDS
and Behavior. She is on the editorial board for the international
journal, Nursing and Health Sciences. She served on UCLA’s
Protection of Human Subjects Committee for over seven years and is
deeply concerned about low literate individuals’ understanding of
the research and consent process.
"I have used the 1st
edition for years, and this is 2nd edition is even better. There's
nothing on the market (and I've reviewed dozens of health
communication books) that even comes close to its scope, its
pragmatic balance between conceptual and applied content, and
teachability." —Joe Zoske, Siena College, Social Work Department
"I am very impressed with this book. There are a number of things I
like. First, each chapter provides objectives which ensures the
reader focuses on key points and concepts. Secondly, the format and
order of the text provides background information necessary for
students to understand general communication theory in a healthcare
environment . Finally, there are specific examples of proper and
improper interactions. When an improper interaction is identified,
it is dissected revealing how patients may improperly perceive
information from the doctor followed by a more appropriate example
on how to better communicate with the patient." —Jeffrey H.
Weiss, DC, Department of Clinical Practices, Texas Chiropractic
College
