Core Skills for Nurse Managers: A Training Toolkit

Core Skills for Nurse Managers: A Training Toolkit
Shelley Cohen, RN, BSN, CEN, Sharon H. Cox, MSN, RN, CNAA, Beth A. Klitch, BA, FACHCA, Sandra Kay Webb, RN, BS

Loose Leaf Binder + hand-outs + CD-ROM + audio CDs + nursing contact hours
ISBN 1578394511
HCPro / Opus
September 2004
8 contact hours
Price: $499.00

This toolkit will help you and your nursing leaders develop leadership and management skills.

Core Skills for Nurse Managers will have an immediate positive impact on a nurse manager's career development, as well as your overall organization. Right out of the box, this multimedia toolkit will teach managers to be more than "just a manager" - they will learn to lead, encourage, and inspire.

Designed specifically for directors of nursing, VPs of nursing, chief nursing officers, directors of education, and nurse managers, the training toolkit allows you to build upon your leadership and management development without taking valuable time away from patients and staff. This core training toolkit covers the most integral management and leadership skills.

The current staffing crisis may be forcing you to hire and promote staff nurses into managerial positions for which they are unprepared. Many hospitals' new nurse manager orientation programs are having to scale back and are becoming more and more self-directed. While many of these programs introduce novice managers to colleagues and organizational policies and procedures, they may leave little time for you to teach them the essential foundation supervisory and leadership skills every mid-level manager needs.

To combat these challenges, you can easily plug in this resource: Core Skills for Nurse Managers: A Training Toolkit. This complete, ready-to-use, and effective program will equip new nurse managers - and experienced nurse managers who may have missed out - with the foundation of leadership skills they need to succeed. This training manual can be used in two different ways:

Independent Study: You can reproduce the chapters and give them to your nurse managers as self-directed learning activities. This allows you and your nurse managers tremendous flexibility.
Classroom Instruction: You can also use the toolkit in a classroom setting. Each chapter comes with a ready-to-use PowerPoint presentation on CD-ROM that you can use for group learning.

Each chapter doubles as a training module and features learning objectives, real-life case scenarios and a quiz at the end. The manual also offers practical, user-friendly advice on running a leadership skills training program for frontline staff, and the critical chapter, "The first 100 days in your new role as a nurse manager." This toolkit also includes different types of formats that make learning more interactive and fun, such as:

A CD-ROM packed with customizable tools and PowerPoint presentations associated with each management skill. Nurse Managers will benefit from interview questions, orientation schedules and check-offs, preceptor program policies, disciplinary action templates, and recognition memo templates. It also contains Excel spreadsheets that make assessing staff competencies, delegating tasks, and tracking short- and long-term goals effortless.
A set of 6 audio CDs that will motivate and inspire nurse managers through case scenarios, tips, and best practices. Learners can pop them into their car, computer—wherever—and learn from case scenarios, tips, and best practices that will motivate and inspire them to step up to the new and exciting challenges their job offers.
A laminated card—"The top 10 things every nurse manager should remember"

Nurse managers are your organization's most valuable resource. Upon completion of these activities and trainings, participants should be able to:

define leadership
identify five characteristics of a effective leader
define coaching and compare it to leadership
discuss four ways to motivate employees
describe three reasons communication fails
list five ways you can improve communication with staff
name five ways to manage time more efficiently
list five essentials for effective delegation
identify three common sources of conflict for the nurse manager
list five elements that help to minimize conflict
list three objectives of the interview
identify five types of interview questions
review 10 ways to better manage emotions and de-escalate situations
describe a model for assertive communications
list three questions to ask yourself before confronting a disciplinary issue
list five questions to consider before deciding to terminate an employee
list four purposes of an orientation program
describe three characteristics of an effective preceptor
identify three scenarios that would require evaluation of an employee's competencies
identify three dimensions of competencies
list three changes you can implement to improve the effectiveness of the evaluation process
describe the relationship of goals to the performance review
list at least three risk-management pointers that ensure a well-documented record
identify at least three ways to help staff improve their documentation

This educational activity offers its participants 8 contact hours, provided by HCPro, a approved provider of continuing nursing education by the American Nurses Credentialing Center Commission on Accreditation.

Shelley Cohen, RN, BS, CEN, is the founder and president of Health Resources Unlimited. She has a background in emergency, critical care, and occupational medicine. Through her seminars for nursing professionals, Shelley coaches and educates health care workers and leaders across the country to provide the very best in patient care. She frequently presents her work on leadership at national conferences. Over the past 27 years, Cohen has worked both as a staff nurse and nurse executive. She also serves on the government affairs committee of the Emergency Nurses Association and is an adjunct faculty member at Volunteer State Community College in Gallatin, TN.

Sharon H. Cox, MSN, RN, CNAA, has more than 30 years of experience in healthcare, ranging from staff nurse to unit/program manager to faculty and administrative roles in academic health centers. As an independent consultant since 1987, and since founding Cox & Associates, Cox has conducted workshops and seminars and consulted for nearly 300 hospitals and healthcare organizations in the United States and Canada.

Beth A. Klitch, BA, FACHCA, is the founder, president, and chief executive officer of Survey Solutions, Inc., a national long-term care (LTC) consulting firm headquartered in Columbus, OH. She advises nursing facilities, provider associations, government regulatory agencies, and suppliers throughout the United States about how to improve the quality of LTC. Formerly the chief of the Division of Health Facilities Regulation, Ohio Department of Health, Klitch directed Ohio's licensure and Medicare/Medicaid certification program for nursing facilities and other LTC facilities. Klitch performs survey consultation, provides expert testimony, writes periodic articles for industry publications, and speaks to national conference audiences.

Sandra Kay Webb, RN, BS, is a nationally known educator and author in the LTC care profession. She has 36 years of experience as a registered nurse and currently serves as the product development director at Survey Solutions, Inc., in Columbus, OH. She has developed more than 30 LTC inservice programs, quick reference clinical guides, and regulatory reference tools. She has served as staff development coordinator and in clinical management positions in hospitals and LTC facilities for the past 23 years, and has taught the Ohio-approved nurse aide training program for 10 years. She is also the president of Webb Enterprises, which provides educational inservice materials for LTC.

Loose Leaf Binder + hand-outs + CD-ROM + audio CDs + nursing contact hours
ISBN 1578394511
HCPro / Opus
September 2004
8 contact hours
Price: $499.00

This toolkit will help you and your nursing leaders develop leadership and management skills.

With more than 17 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety.

(information from the publisher)

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