Credibility: How Leaders Gain and Lose It, Why People Demand It, Revised Edition
James M. Kouzes, Barry Z. Posner
Softbound: 368 pages
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Special Note to Administrators and Executives: You may wish to purchase several copies of this easy-to-read book to give to your department managers, service chiefs and supervisors. The links of the chain will be strengthened by increased credibility; the full length of your chain of command will be stronger with consistency.
In this best-selling book, Kouzes and Posner explain why leadership is, above all, a relationship, with credibility as the cornerstone. They provide rich examples of real managers in action and reveal the six key disciplines and related practices that strengthen a leader's capacity for developing and sustaining credibility. Kouzes and Posner show how leaders can encourage greater initiative, risk-taking, and productivity by demonstrating trust in employees and resolving conflicts on the basis of principles, not positions. The authors' conclusions are based on surveys of more than 15,000 people, 400 case studies, and 40 in-depth interviews.
"Behavioral savants Kouzes and Posner ( The Leadership Challenge ) here provide philosophical and practical guidance for business executives at a time when computers, consultants, coproduction and ever-growing employee empowerment leave less for managers to do. Unsurprisingly, the authors place honesty, competence and a talent to inspire ("a set of values that can be learned'') at the core of effective leadership." - Publishers Weekly
You may be more interested in The Leadership Practices Inventory, Facilitator's Package, by these same authors, for use in training your managers, leaders and department directors.
James M. Kouzes is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University. Barry Z. Posner is dean of the Leavey School of Business and professor of leadership at Santa Clara University. Kouzes and Posner are the coauthors of The Leadership Challenge and Encouraging the Heart. They also developed the highly acclaimed Leadership Practices Inventory (LPI), 360-degree assessment tools based on the Five Practices of Exemplary Leadership.
(information from the publisher)
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