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You are here > Home > Reading Lists > Patient Safety > Critical Test Results Troubleshooter Critical Test Results Troubleshooter: Practical Strategies and Tools for The Joint Commission Compliance     Gayla J. Jackson, RN, BSN Softbound Book + companion CD-ROM   ISBN 157839824X 978-1578398249 HCPro August 2006 Price $129.00 (click below for this manual and CD set)   The The Joint Commission’s National Patient Safety Goal #2 aims to improve reporting of critical test results. Poor communication of critical test results is a leading cause of sentinel events. Effective communication of critical test results (CTR) is more than a The Joint Commission National Patient Safety Goal - it’s a requirement for quality healthcare. Many hospitals have implemented CTR systems, but continue to struggle with issues including: Definitions of critical test values Timely reporting of results Hand-offs This handy book and CD-ROM set provides expert guidance on these issues, and answers some of your toughest CTR questions in an informative and easy-to-navigate format. Readers will benefit from field-tested tips and examples from author Gayla Jackson, who was instrumental in building an effective CTR communication system at Mount Auburn Hospital in Cambridge, Massachusetts. Ms. Jackson has spent 20 years striving to improve communication of CTRs in her hospital, and knows first-hand what the challenges can be and how to overcome them. With this resource, you will have information and tools regarding relevant, real-world questions and answers. It provides straightforward answers to questions like these: What should be on our hospital’s critical value list? Are all stat test results considered critical? Do we need to document read-back of test results? Who gets the results when the ordering physician can’t be reached? and much more On the companion CD-ROM, you will have access to many customizable and ready-to-print forms, lists and educational hand-outs. You’ll also benefit from valuable forms and tools like these: Mount Auburn Hospital’s Laboratory, cardiology and radiology critical value lists Sample data collection and staff education tools Detailed CTR communication and read-back policies and more The book itself covers these topics fully: Why rethink entire critical test reporting policy. Why we need to do better because having a policy in place isn’t enough, there is always room for improvement. Elements of a workable policy - what data you should gather to evaluate and fine-tune your existing CTR reporting system—with an eye to what the The Joint Commission is looking for. Three chapters of real-world questions and answers, such as: What’s really critical? What time frames does The Joint Commission expect us to monitor? Should we include EKG and Radiology results in our CTR policy? How does our CPOE system fit into our CTR policies? How often should we revise our list of critical tests and values? Critical Test Results Troubleshooter answers these questions and many more! Case studies: Three health care organizations describe what they require, and when. Improve your hospital’s system of communication with Critical Test Results Troubleshooter: Practical Strategies and Tools for The Joint Commission Compliance. GAYLA J. JACKSON, RN, BSN, is a nurse manager at Mount Auburn Hospital in Cambridge, MA. She was a member of the Massachusetts Coalition for the Prevention of Medical Errors’ Advisory Committee, and worked on the Coalition’s three-year effort to improve the reporting of critical test results, which was funded by a grant from the Agency for Healthcare Research and Quality (AHRQ). The AHRQ provided funding to the Coalition, along with the Massachusetts Hospital Association, for the purpose of identifying, choosing, and implementing two new patient safety initiatives to minimize medical errors. With more than 18 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its clients assistance and expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety. 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