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You are here > Home > Reading Lists > Performance Improvement, Outcomes & Customer Service > Customer Driven Health Care Customer Driven Healthcare: QFD
for Process Improvement and Cost Reduction Hardcover: 316 pages
Quality Function Deployment (QFD) is one of the most powerful approaches to delivering value to customers. Businesses of all types have been using the tools and techniques of QFD to identify critical customer needs and design initiatives that will satisfy customers while staying ahead of the competition. Customer Driven Healthcare: QFD for Process Improvement and Cost Reduction is the first book to outline how this process can be used to benefit the healthcare industry by showing how to improve customer satisfaction and ultimately increase profitability. Preview a sample of this book. Topics fully covered include:
Written collaboratively by a healthcare expert and a QFD expert, this book first explains QFD, then demonstrates how to apply this knowledge to healthcare. The American Society for Quality (ASQ), headquartered in Milwaukee, Wisconsin, USA, is the world’s leading authority on quality since 1946. The 104,000-member professional association creates better workplaces and communities worldwide by advancing learning, quality improvement, and knowledge exchange to improve business results. By making quality a global priority, an organizational imperative, and a personal ethic, ASQ becomes the community for everyone who seeks technology, concepts, or tools to improve themselves and their world. A world of improvement is available through ASQ, providing information, contacts, and opportunities to make things better in the workplace, in communities, and in people’s lives. (information about this book is from the publisher) You may also be interested in / The Directory of Healthcare Recruiters / Jump to a List / Health Administration & Leadership / Physician Executive, Medical Staff & Practice Management / Finance, Accounting, Economics, Billing & Reimbursement / Coding for Hospital, Physician & Clinical Services / Law, Malpractice, Ethics, Accreditation & Compliance / Quality Improvement, Outcomes & Customer Service / Risk Management, Security, Error Reduction & Patient Safety / Information Systems, Technology & Medical Records / Clinical Management & Executive Nursing / Behavioral Health, Social Work & Psychiatry Management / Human Resources, Management & Supervision / Directories, Data, Trends & Benchmarks / Software & CD-ROMs / Gift Ideas & Recommended Gifts / Journals, Magazines & Newsletters / Search for Books / Books Index / Go to / Home Page / Toolbox for Health Administrators / Bookstore /
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