Discharge Planning Handbook
for Healthcare: Top 10 Secrets to Unlocking a New Revenue Pipeline Ali Birjandi, Lisa M. Bragg
Softbound: 208 pages
ISBN 1563273926
978-1563273926
Productivity Press / Taylor & Francis
August 2008 (click the button below for the very best available price)
Hidden opportunities to improve profits
in the healthcare industry abound in the area of discharge planning.
Based on 25 years of experience,
Birjandi and Bragg show hospital administrators and directors how
they can tap into new revenue using the Six Sigma DMAIC model
(Define, Measure, Analyze, Improve, and Control). The book’s
step-by-step implementation strategy highlights five concepts:
redefining the whole idea of
discharge planning,
focusing on the right metrics,
augmenting re-design with lean
concepts,
applying a practical approach to
improvement, and
creating a results-oriented culture.
The book includes a comprehensive case
study, as well as a spreadsheet that can be used to track success.
Sections of this book include:
Discharge Planning Defined
Key Stakeholders
Team Members of the Discharge
Planning Department
Discharge Planning Models
COS-Q: The Most Important Letters in
Optimizing Discharge Planning
Impacts of Discharge Planning on
COS-Q
The Future State of Discharge
Planning
How Optimized Is Your Current Model?
Key Elements of an Optimized
Discharge Planning Department
Standardized Tools
Efficient Process Flow
Technology Utilization
Efficient Communication Systems
Interactive vs. Reactive
Organizations
Transparency
Accountability
Business Intelligence
Labor Productivity
Quality Metrics
Financial Performance
Customer Service
Benchmarking
Maximized vs. Optimized
New Metrics for Success
Expanded Metrics
Inflow/Admission Data
Length-of-Stay Data
Variance Data
Medical-Necessity Data
Discharge Data
Denial-and-Appeal Data
Readmit Data
Customer Service Data
Referral Data
Quality Data
Uncovering the Data Story
Inflow/Outflow Assessment
Discharge Data
Admission Data
The Relationship of the Admit and
Discharge Data
Look at Other Related Data
Throughput Management Assessment
Length-of-Stay Data
Relationship between Day of
Admission and Length-of-Stay Data
Average Length of Stay for Patients
Requiring Post-Acute Care
Bed Turnover Rate
Variance Data
Percentage of Days Meeting Medical
Necessity/Not Meeting Medical Necessity
Concurrent Denial Rates
Observation Conversion Rate Data
Observation >24 Hours
Days-Saved Data
Discharge Data Assessment
Discharge Trends
Average Length of Discharge
Discharge Delay Reasons
Cancelled Discharges
Utilization Review Assessment
Percentage of Cases Denied for
Medical Necessity
Average Dollars per Denied Case
Percentage of Cases Overturned
Discharge Planning Outcomes
Assessment
Readmit Rate/Reason
Referral Tracking
Quality Assessment
Core Measures
Customer Service Assessment
Customer Service Survey
Discharge Planning Team: COS-Q
Snapshot
Lean Concepts for Discharge Planning
Overview of Lean Concepts
The Seven Wastes
Popular Lean Tools
Poka-Yoke
Value Stream Mapping
5S Methodology
Spaghetti Diagram
Visual Workplace
Kanban
The House of Lean
The Top 10 Secrets to a New Revenue
Pipeline
Less Is More
Put "Aces" in Their Places
Learn the Language of the Payer
Understand Medicare Observation
Status
Attack Variance Days
Capture the Flag
Learn to Tell Your Story
The 48-Hour Drill
Know the Code
Be Aggressive (Proactive Denial
Management)
The Results-Oriented Job Description
Why Job Descriptions Matter
Job Description vs. Job Function vs.
Job Focus
Preparing a Results-Oriented Job
Description
Interactive Discharge Planning
Reactive to Proactive
Proactive to Interactive
Empowered to Perform: Being
Interactive
Leadership Support
Tipping toward Technology
Resistance to Change
Change Matrix
Automation: The Cornerstone of
Process Reengineering
Gap Analysis
Technology Vendor Selection Process
Six Sigma Simplified
The DMAIC Model
The Pillars of Six Sigma
Statistical Tools
The Lean-Six Sigma Action Workout:
Speed, Simplicity, and Strength
Creating a Culture of Accountability
Identifying Lost Accountability
What Is Accountability?
Gaining Systems Accountability
Gaining a Culture of Team
Accountability
Maintaining Accountability
The Final Steps to Success
The Next Steps to Success
Maintain the Gain
Case Study: Reshaping Care Delivery
at Hospital "A"
Strategic Challenge
Acronyms
Bibliography
Softbound: 208 pages
ISBN 1563273926
978-1563273926
Productivity Press / Taylor & Francis
August 2008 (click the button below for the very best available price)
Hidden opportunities to improve profits
in the healthcare industry abound in the area of discharge planning.
