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You are here > Home > Reading Lists > Risk Management > Disclosing Medical Errors: A Guide to an Effective Explanation and Apology Disclosing Medical Errors: A Guide to an Effective Explanation and Apology Foreword by Lucian Leape, M.D., Joint Commission on the Accreditation of Healthcare Organizations Softcover: 150 pages ISBN 1599400219 JCAHO January 2007 Price: $75.00 (Amazon's prices are always less than, or equal to, JCAHO's prices)   Recommended by JCAHO! Disclosing mistakes and offering apologies are ethical responsibilities supported by various professional and regulatory organizations, including the Joint Commission and the American Medical Association. Often, saying “sorry” and disclosing information can help prevent or minimize potential litigation. This new book will help clinicians craft an effective apology and give organizations everything they need to know about what to say and how to say it. You’ll receive: Examples of how to plan ahead and develop notes to use when an adverse outcome affects patients and their family Insight into providing the right information to patients and families, including an honest explanation of the unexpected occurrence, an acknowledgement of their suffering, and an assurance that the event will not happen again Practical strategies for having a conversation in plain English, including appropriate ways to express regret JCAHO's mission is to continuously improve the safety and quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations. The Joint Commission is an independent, not-for-profit organization, established more than 50 years ago. Joint Commission is governed by a board that includes physicians, nurses, and consumers. Joint Commission sets the standards by which health care quality is measured in America and around the world. The Joint Commission evaluates and accredits more than 15,000 health care organizations and programs in the US. An independent, not-for-profit organization, the Joint Commission is the nation's predominant standards-setting and accrediting body in health care. Since 1951, the Joint Commission has maintained state-of-the-art standards that focus on improving the quality and safety of care provided by health care organizations. The Joint Commission's comprehensive accreditation process evaluates an organization's compliance with these standards and other accreditation requirements. You may also be interested in these periodicals from JCAHO: Joint Commission Benchmark - performance improvement Joint Commission Journal on Quality & Patient Safety - quality improvement Joint Commission Perspectives - official JCAHO updates, extremely important Joint Commission Perspectives on Patient Safety - analyzing & preventing errors Joint Commission: The Source - expands on Perspectives (information from the publisher) You may also be interested in / The Directory of Healthcare Recruiters / Jump to a List / Health Administration & Leadership / Physician Executive, Medical Staff & Practice Management / Finance, Accounting, Economics, Billing & Reimbursement / Coding for Hospital, Physician & Clinical Services / Law, Malpractice, Ethics, Accreditation & Compliance / Quality Improvement, Outcomes & Customer Service / Risk Management, Security, Error Reduction & Patient Safety / Information Systems, Technology & Medical Records / Clinical Management & Executive Nursing / Behavioral Health, Social Work & Psychiatry Management / Human Resources, Management & Supervision / Directories, Data, Trends & Benchmarks / Software & CD-ROMs / Gift Ideas & Recommended Gifts / Journals, Magazines & Newsletters / Search for Books / Books Index / Go Back to Pages / Home Page / Toolbox for Health Administrators / Bookstore /