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You are here > Home > Reading Lists > Nursing Management > Emergency Department Case Management

Emergency Department Case Management: Strategies for Creating and Sustaining a Successful Program

Softcover Guide + bonus CD-ROM
Size: 8.5" x 11"
ISBN 1601460465
978-1601460462
HCPro / Opus
March 2007
Price $129.00

 

Eliminate sky-high wait times and increased denials in your ED. Hospitals across the country are seeing extreme backup in the emergency department (ED). In recent years, well-structured emergency department case management programs have repeatedly demonstrated their value in:

  • Influencing capacity

  • Assigning patients to appropriate levels of care

  • Targeting complex discharge needs

  • Assisting with proper utilization review

Whether you are looking to implement, maintain, or evolve your ED case management program, eliminate confusion surrounding the process with the help of Emergency Department Case Management: Strategies for Creating and Sustaining a Successful Program. Examining all perspectives of ED case management, this new and comprehensive guide will help you define a program that best suits your facility’s needs.

All the tools you need to get your program up and running
From defining goals, clarifying roles, and understanding the necessary knowledge and skill sets required from ED case management staff, this book and CD resource kit will help to ensure that you have a solid and sustainable foundation in place.

After exploring models and reviewing your infrastructure, this resource will help you outline key partnerships, present multiple options for case finding, tackle observation status, address quality and evaluation issues, and identify ways ED case managers can contribute to care coordination for complex pediatric, psychiatric, homeless, and uninsured populations.

Written by Kathleen Walsh, RN, MS, and Karen Zander RN, MS, CMAC, FAAN, from the Center for Case Management, this tool provides advice and best practices from two of the nations top case management experts. Topics, tools and resources cover these areas:

  • ED Case Management: The Heart of Access
  • The Foundation
  • Partnerships
  • The Process
  • Developing interventional strategies
  • Observation status determination
  • Program-level evaluation
  • Information system support
  • Quality
  • Addressing the pediatric population
  • Responding to the psychiatric population
  • Strengthening an existing program

It’s also packed with 15 detailed case studies discussing ED case management strategies, as well as five spotlight accounts detailing the experiences of ED professionals from across the country, including:

  • Case manager

  • Social worker

  • Psychiatric nurse

  • Information systems specialist

  • ED physician

Don’t hesitate to jumpstart your ED case management program. From beginning to end, Emergency Department Case Management will serve as the lead architect to help you design, build, and strengthen your ED case management model.

Earn continuing education credits!

ANCC: This resource is approved for continuing nursing education by the American Nurses Credentialing Center Commission on Accreditation. This educational activity for 3 nursing contact hours.

CCMC: This program is approved by the Commission for Case Manager Certification for 10 Continuing Education Units. If used for CEUs or for staff training, the learning objectives of this resource can include:

  • Conceptualize a framework for setting up an ED case management program

  • Develop policies, procedures, and role descriptions

  • Identify structural components, tools, and processes to support an ED case management program

  • Describe potential outcomes of an ED case management program

Who should buy this book? Emergency Department Case Management is the perfect resource for case managers, directors of case management, ED nurse managers, social workers, ED directors/administrators, and CFOs.

Kathleen Walsh, RN, MS, consulting associate with The Center for Case Management, has over 30 years of nursing experience in the clinical, administrative, and educational arenas. Her vast knowledge of emergency care highlights her expertise in emergency department (ED) case management (CM). Over 10 years ago she pioneered the ED CM roles at Massachusetts General Hospital, a 900 bed level one trauma center in Boston. Her prior positions include clinical staff nurse, clinical nurse specialist, and director of education.

Karen Zander, RN, MS, CMAC, FAAN, is principal and coowner of The Center for Case Management, Inc. Her pioneering work with clinical case management and CareMap® systems, begun at New England Medical Center Hospitals in Boston, is internationally recognized. Hospitals and Health Networks has named her a Cutting Edge leader. She is the editor of Managing Outcomes through Collaborative Care, from the American Hospital Publishing Co., and The New Definition newsletter.

With more than 17 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its clients assistance and expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety.

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