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You are here > Home > Reading Lists > Health Administration Books > Encouraging the Heart

Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others & Workbook 
James M. Kouzes, Barry Z. Posner

Leader's Guide
Paperback: 224 pages
ISBN 0787964638
Jossey-Bass
January 2003
(click the button below for the very best available price)

 

Workbook
Paperback: 120 pages
ISBN 0787983071
Jossey-Bass
August 2006
(click the button below for the very best available price)

 

All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles.

Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes. 

Recognized experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.

If you have managers reporting to you, you may wish to buy each of a copy to ensure the dynamic culture of your organization is strengthened (rather than stymied) by their staff interactions! This is the book you will want quantities of to transform your culture.

About the companion workbook: Getting things done in today’s workplace is hard work. Employees become exhausted, frustrated, and sometimes entirely disenchanted–and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging the hearts of their team members. This workbook, based on the model presented in the bestselling book Encouraging the Heart, guides readers through seven essentials of encouraging the heart: set clear standards, expect the best, pay attention, personalize recognition, tell the story, celebrate together, and set the example. The authors also provide a 21-question self-assessment to help leaders determine how they are doing and where they should focus their development efforts.

"Jim Kouzes and Barry Posner once again provide us with a collector's item. You'll not only want to do the exercises in their workbook, but you'll also redo them as your circumstances change." —Beverly Kaye, founder and CEO, Career Systems International; coauthor, Love 'Em or Lose 'Em: Getting Good People to Stay

"This is the Swiss Army Knife of management tools." —Debra Sikanas, cofounder, Baudville, Inc.; past president, National Association for Employee Recognition

"Jim Kouzes and Barry Posner have hit another home run by turning their groundbreaking research into a practical 'how to' guide that truly brings these compelling principles to life. This inspirational 'journey guide' will help readers build leadership capacity in all aspects of life—personal, family, vocationally, and community—by lifting and growing others along the way to reach their full potential." —Jim "Gus" Gustafson, strategic leadership research and development, U.S. Cellular

"Brilliant! In The Encouraging the Heart Workbook, Jim Kouzes and Barry Posner show why they are today's preeminent thinkers on practical leadership, giving managers real tools to engage the hearts of their people and create extraordinary results. The highly relevant activities will challenge you to set better standards, personalize recognition, and celebrate more effectively." - Adrian Gostick, author, The Invisible Employee

"After twenty years as an executive search consultant, I have no doubt that Encouraging the Heart is a key practice for leadership success and development. This powerful workbook will help you achieve both." - Claudio Fernández-Aráoz, partner and executive committee member, Egon Zehnder International

"The best workbook on recognition ever published!" - Marshall Goldsmith, university professor, Alliant International University's Marshall Goldsmith School of Management

"The Encouraging the Heart Workbook is more valuable than any workshop I have attended. Jim Kouzes and Barry Posner provide a guided learning experience that will help you unleash your leadership power for engaging individuals in committing themselves fully to their work." —Leslie A. Yerkes, president, Catalyst Consulting Group, Inc.; author, Fun Works: Creating Places Where People Love to Work

For the complete workshop package, please review the Leadership Challenge Workshop: Facilitator's Guide, which includes and encompasses all of these concepts.

James M. Kouzes is chairman emeritus of the Tom Peters Company and an executive fellow at the Center for Innovation and Entrepreneurship at the Leavey School of Business, Santa Clara University. Barry Z. Posner is dean of the Leavey School of Business and professor of leadership at Santa Clara University. Kouzes and Posner are the coauthors of The Leadership Challenge and Encouraging the Heart. They also developed the highly acclaimed Leadership Practices Inventory (LPI), 360-degree assessment tools based on the Five Practices of Exemplary Leadership.

(information from the publisher)

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