Engaging Patients as Safety Partners: A Guide for Reducing Errors and Improving Satisfaction
Patrice L. Spath
Softcover: 291 pages
American Hospital Association
(click button below for the best current price on this book)
This book goes beyond typical patient satisfaction techniques and addresses how to form patient/family partnerships that involve them in the error prevention loop and in safety improvement activities.
This book goes beyond covering communication, negotiation and active listening skills, and addresses the ultimate goal of reducing litigation and improving patient compliance.
It helps health care professionals recognize and overcome barriers that inhibit consumer involvement in patient safety improvement. It also provides valuable advice on how to surmount legal concerns associated with patient/practitioner collaboration.
The book is filled with advice, templates, and other solutions to problematic safety issues, such as:
- overcoming the culture of individual accountability that can inhibit collaboration;
- introducing strategies and techniques for patients to safely navigate the health care system;
- breaking through barriers caused by low health literacy;
- overcoming legal, cultural, and regulatory issues that affect information sharing and disclosure, and
- mending an adversarial patient/caregiver relationship through patient-centered care and transparency.
A how-to book for creating patient-caregiver relationships that improve patient safety, this resource aids health care professionals in understanding how patients and families can partner with practitioners to reduce medical errors and how practitioners can mitigate the effects of mistakes when they do occur. This book will help health care professionals:
- Create an organizational context that supports practitioner/patient collaboration
- Better understand how patients/families can partner with practitioners to reduce medical errors/accidents
- Empower patients and families with information and help them recognize and overcome barriers that inhibit their involvement in patient safety improvement
- Understand and surmount legal concerns associated with patient/practitioner collaboration
Patrice L. Spath, BA, RHIT, devotes the majority of her time to educating health care professionals in quality and resource management techniques. Since 1983 Patrice has authored several books and journal articles on patient safety, utilization management, performance improvement, staff development, and related topics. These were published by her own company, Brown-Spath & Associates, and for groups such as the American Hospital Association, Jossey-Bass, Health Administration Press, American Health Information Management Association, and OR Manager, Inc. She is also an assistant professor in the Department of Health Services Administration at the University of Alabama in Birmingham.
The American Hospital Association (AHA) is the national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. Close to 5,000 hospitals, health care systems, networks, other providers of care and 37,000 individual members come together to form the AHA. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. The Health Forum was created in the fall of 1998 through the union of The Healthcare Forum and the American Hospital Association's publishing and data and information subsidiaries.
You may also be interested in / The Directory of Healthcare Recruiters /
Jump to a List / Health Administration & Leadership / Physician Executive, Medical Staff & Practice Management / Finance, Accounting, Economics, Billing & Reimbursement / Coding for Hospital, Physician & Clinical Services / Law, Malpractice, Ethics, Accreditation & Compliance / Quality Improvement, Outcomes & Customer Service / Risk Management, Security, Error Reduction & Patient Safety / Information Systems, Technology & Medical Records / Clinical Management & Executive Nursing / Behavioral Health, Social Work & Psychiatry Management / Human Resources, Management & Supervision / Directories, Data, Trends & Benchmarks / Software & CD-ROMs / Gift Ideas & Recommended Gifts / Journals, Magazines & Newsletters / Search for Books / Books Index /