Everyday Excellence: Creating a Better Workplace through Attitude, Action, and Appreciation
Softcover: 300 pages
ASQ Quality Press
(click the button below for the very best available price)
Everyday Excellence looks at the core of quality - people.
If we want to achieve everyday excellence, we must do it for people and with people. People either have the right attitude or they don’t. They take the right action, or they don’t. They appreciate what they receive, or they don’t.
"Attitude, action and appreciation" actually form a cycle of excellence, since appreciation often stimulates, fosters, and encourages a better attitude. It all comes down to how we approach ourselves and how we interact with other people. Once we look for them, we find that the opportunities to practice and apply excellence in the workplace occur minute-by-minute throughout the day. These moments comprise the heart of everyday excellence.
Note to Administrators: This is an excellent and economical book to buy in quantity for your department leaders and direct reports. It will provide a shot in the arm and a universal language of "esprit de corps" - helping you to elevate your employee culture and accelerate your change momentum.
This book is designed as easy but inspiring reading for the busy leader, manager, supervisor, and professional in an office. It provides ten chapters of interconnected short stories and lessons. The lessons contain viewpoints and opinions, and hopefully new perspectives and insights. While the short stories are interconnected, each lesson stands alone. This, together with a very detailed index, enables the reader to use the book as a reference source. Major topics covered include:
Establishing the Framework for Success
Leadership and Management Excellence
Project Management Performance
Gaining Clarity in Marketing
Successful Business Development
Customer Relations and Retention
Getting Communications Right
Effective Human Resources
Everyday Quality of Life
Clive Shearer is a management consultant, coach, trainer, and facilitator. Over a period of 14 years Shearer provided regular workshops on a variety of topics at two hospitals, and is currently a contract instructor for the University of Washington’s Training and Development Department. He has served over 320 clients in the healthcare, education, architecture, engineering, financial and consulting sectors. His engagements include marketing and business development, quality management and operations improvement. He facilitates meetings and planning retreats, and provides speech coaching for individuals and groups preparing for presentations. In 1982 he founded an independent consulting practice. He is the author of Practical Continuous Improvement for Professional Services published in 1994 by Quality Press in Milwaukee, Wisconsin, and a contributing author of The Facility Manager’s Operation and Maintenance Handbook published in 1998 by McGraw-Hill in New York. He has had over 50 additional articles on management, marketing and communication topics published in local, national and international media.
The American Society for Quality (ASQ), headquartered in Milwaukee, Wisconsin, USA, is the world’s leading authority on quality since 1946. The 104,000-member professional association creates better workplaces and communities worldwide by advancing learning, quality improvement, and knowledge exchange to improve business results. By making quality a global priority, an organizational imperative, and a personal ethic, ASQ becomes the community for everyone who seeks technology, concepts, or tools to improve themselves and their world.
(information from the publisher)
You may also be interested in / The Directory of Healthcare Recruiters /
Jump to a List / Health Administration & Leadership / Physician Executive, Medical Staff & Practice Management / Finance, Accounting, Economics, Billing & Reimbursement / Coding for Hospital, Physician & Clinical Services / Law, Malpractice, Ethics, Accreditation & Compliance / Quality Improvement, Outcomes & Customer Service / Risk Management, Security, Error Reduction & Patient Safety / Information Systems, Technology & Medical Records / Clinical Management & Executive Nursing / Behavioral Health, Social Work & Psychiatry Management / Human Resources, Management & Supervision /Directories, Data, Trends & Benchmarks / Software & CD-ROMs / Gift Ideas & Recommended Gifts / Journals, Magazines & Newsletters / Search for Books / Books Index /