Five-Star Customer Service: A Step-by-Step Guide for Physician Practices

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Five-Star Customer Service: A Step-by-Step Guide for Physician Practices
James W. Saxton, Esq.

Softbound Book + bonus CD-ROM
Size: 8.5" x 11" book + CD-ROM
Includes 4 CMEs
ISBN 1578396972
9781578396979
HCPro / Opus Communications
November 2005
(click the button below for the very best currently available price for this important resource)

Malpractice is a very real threat to your physician practice.

What can you do to protect yourself? Studies show that satisfied patients are less likely to sue, may recover faster and better, and can give physician practices a competitive advantage. On the other hand, communication failures and service lapses with patients are the main cause of malpractice claims. Customer service excellence and good communication skills are the keys to reducing unnecessary litigation and your liability risk. This easy-to-read, conversational guide provides a step-by-step program to implement, promote, and maintain a five-star customer service culture at your office.

It's just common sense. By developing and maintaining a culture of five-star customer service that focuses on improving these areas, you can reduce your risk of being sued and promote better health outcomes for your patients. With this book and CD-ROM set, you will be able to:

Reduce liability and litigation. This set provides straightforward, cost-effective ways to ensure that your patients leave your office happy and you avoid a trip to the courtroom.
Perk up your bottom line. Good news travels fast. If your patients are happy, word will spread about your physician practice. The best way to build your customer base is through positive word of mouth, and this book shows you how to boost patient satisfaction through better customer service.
Improve patient care.
Improve quality of care through patient satisfaction. This helpful resource shows you how good physician-patient communication results in not only greater patient satisfaction, but also a better quality of care.

More malpractice cases are going to trial than ever before. Skyrocketing liability premiums are causing physicians to leave high-risk specialties and areas of the country where premiums are particularly high. You owe it to your practice to check out the valuable risk-management system described in the new book and CD-ROM set, Five-Star Customer Service. This resource provides:

a complete customer service program to implement immediately at your practice.
practical, proven strategies to keep the five-star customer service culture alive within your practice.
real-life examples of five-star customer service culture both within and outside of healthcare.
valuable sample forms and tools on the CD-ROM, including customizable forms, policies, procedures, sample letters to patients, patient surveys, phone scripts, and much more.
4 CME credits from the Accreditation Council for Continuing Medical Education.

All of these tools can be found in the book, but are also conveniently located on the accompanying CD-ROM. You can modify and tailor them to fit the precise needs of your practice. Print out and photocopy these tools as many times as you wish. This resource was developed for:

Physicians
Office managers / administrators
Practice managers / administrators
RN supervisors

James W. Saxton, Esq., is a partner with the Pennsylvania law firm of Stevens & Lee, where he is chairman of the firm's Health Care Litigation Group and co-chair of the firm's Health Law Group. Mr. Saxton specializes in creating customized risk management and risk engineering loss-control systems for healthcare providers, and represents healthcare professionals in litigation claims.

Malpractice is a very real threat to your physician practice.

This easy-to-read, conversational guide provides a step-by-step program to implement, promote, and maintain a five-star customer service culture at your office.

With more than 17 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, nursing management, finance, quality/patient safety, infection control, workplace safety and regulatory compliance.

(information from the publisher)

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