Gold Standard Management: The Key to High-Performance Hospitals
V. Clayton Sherman, EdD, Stephanie G. Sherman
Softbound: 8.5" x 11"
Health Administration Press
Executive Essentials Book
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Your management team is the backbone of your hospital. Achieving operational excellence is impossible if even a few leaders are ineffective.
Raise the performance of the entire management team with Gold Standard Management (GSM.) The GSM model will help you eliminate poor managerial performance by establishing organization-wide standards for all leaders. Worried that standardizing management practices will diminish creativity? In fact, it has the opposite effect. Standardization eliminates confusion and reduces conflict. It frees leaders to focus on operational excellence and create innovative solutions to problems.
Eliminate mediocre management in your organization! This book describes key habits and management techniques used by successful healthcare leaders. Build from these best practices to identify the management behaviors that will work best in your organization. Learn how to use the GSM model to not only develop standardized management objectives, but implement them at your organization.
Recommended by ACHE, this book includes strategies for managing change and for holding leaders accountable for poor performance. Use GSM to clear the way for hard-working but results-poor leaders to make significant improvements in operations, profitability, and customer satisfaction.
"Implementing the Gold Standard Management (GSM) model outlined in this book has helped our organization achieve high performance. Since implementing the approach, we have achieved the lowest turnover in the state, earned the designation as a multi-year magnet hospital, received the Press Ganey Summit Award for patient satisfaction ratings, and earned the highest profits ever in the organization’s history in 2006 after starting in 1988 with just 3 weeks of cash. The GSM approach really works!" —James O. Dague, FACHE, President and CEO, Goshen Health System
“If your objective is to be the best, then keep this book at your fingertips. In Gold Standard Management Dr. Sherman shares proven tactics for creating a high-performance hospital. Once you turn on the light, there is no going back!” —Quint Studer, CEO, Studer Group
“At a time when the health care field is crying for transformational change, this book challenges today’s hospital leaders to raise their standards of managerial performance. In a unique and engaging manner, it outlines essential and proven tools that inspire effective leadership. Gold Standard Management provides a clear path to excellence.” —Craig W. Jones, FACHE, President, Oklahoma Hospital Association
“Clay Sherman is a master at getting to the heart of what it takes to create and sustain a truly outstanding healthcare organization. Gold Standard Management outlines a philosophy that can be adopted by any leadership team that is seeking to provide the highest levels of quality and patient safety while maintaining superior financial results. A strong commitment to the philosophy coupled with diligent execution can take an organization to whatever heights it wants to achieve.” —Tom Mroczkowski, President and CEO, Northern Michigan Regional Hospital
“Gold Standard Management is a must-read for any healthcare leader ready to take their organization to the next level. It provides an excellent framework for increasing organizational and personal results. Best of all, the book is full of proven strategies and tools which are ready to be put into action. Without a doubt, the valuable insights offered will benefit any healthcare organization that understands the significance of creating a driving demand for high performance.” —Pam Bilbrey, President, Baptist Health Care Leadership Institute
V. Clayton Sherman, EdD, is chairman of Management House Inc., and a proponent of revolutionary management change approaches. He has worked with more than 1,000 hospitals and Fortune 500 companies. Dr. Sherman is the author of seven previous books including, Raising Standards in American Health Care and Creating the New American Hospital. His advocacy of benchmark management practices led to his induction as the charter member of the Studer Group’s Healthcare Management Hall of Fame.
Stephanie G. Sherman is executive vice president of Management House, Inc. Ms. Sherman previously served as vice president of human resources at Mount Carmel Health System and global director of human resources for Rubbermaid. She is the author of five books.
Founded in 1933, the American College of Healthcare Executives is an international professional society of 30,000 healthcare executives who lead our nation's hospitals, healthcare systems, and other healthcare organizations. ACHE is known for its prestigious credentialing and educational programs and its annual Congress on Healthcare Management, which draws more than 4,000 participants each year. Health Administration Press is a division of the Foundation of the American College of Healthcare Executives (ACHE). ACHE is an international professional society of 30,000 healthcare executives who lead our nation's hospitals, healthcare systems, and other healthcare organizations.
ACHE is known for its prestigious credentialing and educational programs and its annual Congress on Healthcare Management, which draws more than 4,000 participants each year. ACHE is also known for its magazine, Healthcare Executive, as well as its groundbreaking research and career development and public policy programs. Through such efforts, ACHE works toward its goal of being the premier professional society for healthcare leaders by providing exceptional value to its members. Founded in 1972 with support from the W. K. Kellogg Foundation, Health Administration Press has grown from a small office on the campus of the University of Michigan to one of the largest publishers of books and journals on all aspects of health services management, including textbooks for use in college and university courses.
(information from the publisher)
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