Handbook for the New Health Care Manager, 2nd Edition
Donald N. Lombardi
Paperback: 512 pages
Jossey-Bass / AHA
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Recommended by the American Hospital Association and written as a hands-on guide for both novice and seasoned managers, the Handbook for the New Health Care Manager offers a wealth of practical strategies, procedures, and methods that are designed to meet the myriad challenges of today's health care marketplace. This thoroughly revised and updated edition features new information on numerous topics.
It has been nearly a decade since the first edition of the Handbook for the New Health Care Manager was published. During that time, dramatic changes have taken place in the health care industry and particularly in health care management. Topics fully covered in this book include:
- Understanding and Undertaking the Role of Health Care Manager.
- Making the Transition.
- Establishing a Progressive Work Environment.
- Managing the Nonplayers.
- Leading Through Conflict, Change, and Crisis.
- Orchestrating Progressive Team Action and Individual Performance.
- Strategic Analysis and Decision Making.
- Exemplifying Leadership Presence and Guidance.
- Case Study: Carolina Hospital Student Health Center.
- Encouraging Creativity.
- Selecting and Hiring Top Performers.
- Performance Evaluation.
- Negotiation Strategies.
- Balancing "Administrivia" and Progressive Action.
- Education and Development.
- Case Study: Jersey Medical Center Community Relations Office.
- Analytical Planning and Decision-Making Tools.
- Structured Selection and Behavioral Interviewing System.
- Mentoring and Management Guidesheets.
"Provides a wealth of practical, helpful information for today's health care manager at all levels of the organization. His insights get right to the heart of effective managerial problem solving." -Frederick Malphurs, director, VA Upstate New York Healthcare Network, Albany New York
"Don Lombardi's manual has always been our organization's source for emergency guidance." -Msgr. Dennis J. Mahon, CEO, Catholic Community Services, Newark, New Jersey
"This book provides practical and realistic solutions to serious problems that all managers face throughout their tenure. It is extremely useful in reassessing analytical and personnel management skills, and provides keen insights in addressing common and complex problems that all healthcare managers must confront daily."--Dale W. Davenport, Creighton University Medical Center
DONALD N. LOMBARDI is associate academic director of Seton Hall University and the principal partner of CHR/InterVista, a health care management consulting firm in Mt. Arlington, New Jersey.
The American Hospital Association (AHA) is the national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. Close to 5,000 hospitals, health care systems, networks, other providers of care and 37,000 individual members come together to form the AHA. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. The Health Forum was created in the fall of 1998 through the union of The Healthcare Forum and the American Hospital Association's publishing and data and information subsidiaries.
(information from the publisher)
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