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You are here > Home > Reading Lists > Performance Improvement, Outcomes & Customer Service > Health Care & Performance Measurement: Systems Design & Evaluation

Healthcare and Performance Measurement: Systems Design and Evaluation
Vahe Kazandjian, Terry Lied

Hardcover: 234 pages
ISBN 0873894367
American Society for Quality / ASQ
March 1999
Price: $30.00

 

This enduring breakthrough book addresses the urgent need for a systematic review and understanding of the science and art of performance measurement systems. 

This book shows how to attack problems using fresh, innovative approaches. Given the mandatory requirements for accreditation, all health care providing organizations will have to demonstrate value through scientific, quantitative methods of measurement. 

No other book offers the much-needed "how-to" guidance found in this reference.

Healthcare and Performance Measurement describes how to design and evaluate a performance measurement system from top to bottom. The book includes a large section on stories from the field coupled with the authors' extensive personal experience in developing and evaluating performance measures. It also contains essential statistical and methodological information that is needed to design and evaluate performance measurement systems.

Written by well-recognized experts and authors in the health care field, the book provides step-by-step instruction on the design and evaluation of performance measurement systems. In understanding how a performance assessment project works, this book discusses the two most important disciplines for designing and evaluating performance systems: epidemiology and psychometrics. Each of these disciplines is discussed in length so the reader will understand why a systematic approach to assessment and evaluation of performance systems is necessary.

The American Society for Quality (ASQ), headquartered in Milwaukee, Wisconsin, USA, is the world’s leading authority on quality since 1946. The 104,000-member professional association creates better workplaces and communities worldwide by advancing learning, quality improvement, and knowledge exchange to improve business results. By making quality a global priority, an organizational imperative, and a personal ethic, ASQ becomes the community for everyone who seeks technology, concepts, or tools to improve themselves and their world.

(information from the publisher)

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