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You are here > Home > Reading Lists > Performance Improvement, Outcomes & Customer Service > Health Literacy: A Prescription to End Confusion

Health Literacy: A Prescription to End Confusion
Lynn Nielsen-Bohlman, Alison M. Panzer, David A. Kindig

Hardcover: 345 pages
ISBN 0309091179
National Academy Press
July 2004
Price: $49.95

 

To maintain their own health and the health of their families and communities, consumers rely heavily on the health information that is available to them. 

This information is at the core of the partnerships that patients and their families forge with today’s complex modern health systems. This information may be provided in a variety of forms – ranging from a discussion between a patient and a health care provider to a health promotion advertisement, a consent form, or one of many other forms of health communication common in our society. 

Yet millions of Americans cannot understand or act upon this information. To address this problem, the field of health literacy brings together research and practice from diverse fields including education, health services, and social and cultural sciences, and the many organizations whose actions can improve or impede health literacy.

This book is recommended for:

  • Quality improvement coordinators
  • Customer service coordinators
  • Marketing & public relations professionals
  • Clinical managers
  • Nurse and physician executives

Health Literacy: Prescription to End Confusion examines the body of knowledge that applies to the field of health literacy, and recommends actions to promote a health literate society. By examining the extent of limited health literacy and the ways to improve it, we can improve the quality of care for individuals and populations.

"The nature and scope of problems regarding health literacy -- the degree to which the lay public has the capacity to obtain, process, and understand the basic information and services needed to make appropriate decisions regarding their health -- are numerous, complex, and important to our nation's well-being. For this reason, the Institute of Medicine (IOM) convened the Committee on Health Literacy, composed of experts from a wide range of academic disciplines and backgrounds, to define the scope of the problem, identify the obstacles to creating a health-literate public, assess the approaches that have been attempted to increase health literacy in the United States and abroad, and identify goals for health literacy and suggest approaches to reach these goals. The committee clearly fulfilled its duty in regard to the first three items listed above, as demonstrated in its comprehensive, well-written report, Health Literacy: A Prescription to End Confusion." - Robert M. Fineman, M.D., Ph.D., New England Journal of Medicine

(information from the publisher)

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