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You are here > Home > Reading Lists > Performance Improvement, Outcomes & Customer Service > Health Literacy from A to Z: Communicate Your Health Message Health Literacy from A to Z: Practical Ways to Communicate Your Health Message Helen Osborne, MEd, OTR/L Softcover, 293 pages  ISBN 0763745502 9780763745509 Jones & Bartlett August 2004 Copyright 2005 Price: $27.95   Clear communication of your health message can make all the difference in effective patient care. Health Literacy from A to Z: Practical Ways to Communicate Your Health Message is an easy to use handbook designed for the busy health professional. This book has been praised - 2006 Winner of the New England Chapter of the American Medical Writers Association Will Solimene Award for Excellence in Medical Communication! Cited as a reference in the U. S. Surgeon General's recent statement on "Health Literacy in the Public Health Service."   Filled with ideas and strategies that can be used in everyday practice, Health Literacy from A to Z is a first-of-its-kind resource. Learn the key principles and strategies of effective health communication presented in a simple, informal manner by one of the nation’s leading experts in health literacy. Whether you are a physician, nurse, pharmacist, allied health professional, case manager, public health specialist, practice manager, health care educator, student or family caregiver this book is for you. Healthcare communications topics fully covered in this unique guidebook include: About health literacy Assessing literacy in healthcare Assessing readability Bulleted lists Choosing, adapting, and reviewing teaching materials Consumer health libraries Decision aids and shared decision-making Email Ethics of simplicity Feedback: Interviews and focus groups Feng Shui and other environmental considerations Forms and other “reading-to-do” documents Groups, classes, and educational programs Hearing: Communicating with people who are Deaf or hard of hearing Helping patients prepare for and participate in healthcare Helping patients remember and follow medical instructions Humor Internet information Interpreters: Spoken and American Sign Language Knowledge: Learning and teaching Language and culture: Communicating with people from other languages and lands Literacy: Communicating with people who do not read or read well Media: videotapes, audiotapes, CDs, and DVDs Medical-legal documents Metaphors and analogies Numbers Objects and models Older adults Pictographs Plain language Quality Risk communication Signs, maps, and other navigation tools Stories and narratives Talking & listening Telephone Touchscreen technology Translations Universal design in print and on the web Vision: Communicating with people who are blind or have limited vision Visuals Website design Word choice X-tras You: Empathy and humanity Zest and pizzazz Recognized as an expert in health literacy, Helen Osborne M.Ed., OTR/L helps health professionals communicate in ways patients, families, and employees can understand. Helen is president of Health Literacy Consulting based in Natick, Massachusetts. She is also the founding director of Health Literacy Month – a worldwide campaign to raise awareness about the importance of understandable health information. (information about this book has been provided by the publisher) You may also be interested in / The Directory of Healthcare Recruiters / Jump to a List / Health Administration & Leadership / Physician Executive, Medical Staff & Practice Management / Finance, Accounting, Economics, Billing & Reimbursement / Coding for Hospital, Physician & Clinical Services / Law, Malpractice, Ethics, Accreditation & Compliance / Quality Improvement, Outcomes & Customer Service / Risk Management, Security, Error Reduction & Patient Safety / Information Systems, Technology & Medical Records / Clinical Management & Executive Nursing / Behavioral Health, Social Work & Psychiatry Management / Human Resources, Management & Supervision / Directories, Data, Trends & Benchmarks / Software & CD-ROMs / Gift Ideas & Recommended Gifts / Journals, Magazines & Newsletters / Search for Books / Books Index / Go to / Home Page / Toolbox for Health Administrators / Bookstore /