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You are here > Home > Reading Lists > Health Administration > Health Services Management

Health Services Management: Readings, Cases and Commentary
Anthony Kovner, PhD, Duncan Neuhauser, PhD

9th Edition, Revised
Hardcover: 930+ pages 
ISBN 1567933246
978-1567933246
Health Administration Press
August 2009
(click the button below for the very best available price)

Managers of a healthcare organization have numerous demands on their time, their skills, their knowledge, and their budgets. They are responsible for adapting to change, managing their office, making effective decisions, among countless other tasks. 

This book, newly revised to include readings, commentary, and cases, offers a bridge from management theory to the actual world of healthcare management. Throughout its past editions, Health Services Management has featured the best literature on health services management to help readers understand the role of the manager, organizational design and control, the blending of organization and health professionals, change (adaptation), and responsiveness (accountability). This edition continues that effort, and features new readings.

The cases take place in a variety of organizations, including a faculty practice, a neighborhood health center, a small rural hospital, an HMO, as well as a variety of other settings. Anthony R. Kovner, Ph.D., is professor of health policy and management at the Robert F. Wagner Graduate School of Public Service, New York University. Duncan Neuhauser, Ph.D., is professor of epidemiology and biostatistics at Case Western Reserve University and holds secondary professorships in medicine, family medicine, and organizational behavior. Contributions in this book include:

  • Transforming Health Management: An Evidence-Based Approach, Anthony R Kovner, Jeffrey J. Elton, and John Billings

  • A New Faculty Practice Administrator for the Department of Medicine, Anthony R. Kovner

  • The Associate Director and the Controllers, Anthony R. Kovner

  • A Nowhere Job, David Melman

  • Manager Morale at Uptown Hospital, Anthony R. Kovner

  • The Quest for Quality and Productivity in Health Services, Vinod K. Sahney and Gail L. Warden

  • Healthier Babies in Twin Falls, Idaho, Dorothy Shaffer

  • The Primary Care Instrument Panel at Central Community Health Plan, Duncan Neuhauser

  • Memo to the Chief of Pediatrics, David Valacer and Jeanne Weber

  • CQI at Suburban Hospital, Larry K. McReynolds

  • ER at Queens Hospital Center, Anthony R. Kovner

  • Sparks Medical Center and the Board of Trustees, Anthony R. Kovner

  • Market-Driven, Focused Healthcare: The Role of the Manager, Regina Herzlinger

  • A Proposal for the Restructuring of Wise Medical Center, Anthony R. Kovner and Louis Liebhaber

  • Reorganizing Primary Care at Blackwell Medical Center, Anthony R. Kovner

  • The Future of Disease Management at Superior Medical Group, Helen Nunberg

  • The Drivers of Change, Mary Stefl

  • Substance, Form, and Knowing the Difference, David C. Leach and David P. Stevens

  • The Challenge for Nursing, Linda R. Cronenwett

  • Healthcare Managers in the Complex World of Healthcare, G. Ross Baker

  • Physician Leadership: MetroHealth System of Cleveland, Anthony R. Kovner

  • Organization Design for the Breast Service at Easter Medical Center, Chiara del Monaco and James Paul Volcker

  • Managing a Difficult Workforce, Hila Richardson

  • Complaining Doctor and Ambulatory Care, Anthony R. Kovner

  • Doctors and the Capital Budget, Anthony R. Kovner

  • Doctors and a New Medical Day Care Program for the Terminally Ill, Anthony R. Kovner

  • Average Length of Stay, Anthony R. Kovner

  • Strategic Cycling: Shaking Complacency in Healthcare Strategic Planning, Jim Begun and Kathleen B. Heatwole

  • In a State of Change: Veterans Affairs and HMOs, J. J. Donellan, A. R. Kovner, C. A. Milbrandt, J. Oliveri, B. L. Bell, D. Anderson, and P. J. O'Neil

  • The Visiting Nurse Association of Cleveland, Duncan Neuhauser

  • New Chief of OB-GYN: The Next Three Years, Anthony R. Kovner

  • A New Health System and its Quality Agenda, Donald E. Detmer

  • A Personal Memorandum on Hospital Experience, Elias S. Cohen

  • Whose Hospital? Anthony R. Kovner

  • The Conflicted HMO Manager, Anthony R. Kovner

  • The Great Mosaic: Multiculturalism at Seaview Nursing Home, James Castiglione and Anthony R. Kovner

  • Case of the Crippled Children, Anthony R. Kovner

Anthony R. Kovner, PhD, is Professor of Health Policy and Management at the Robert F. Wagner Graduate School of Public Service at New York University, in New York City. He is trained in organizational behavior, health services management, and social and economic development. He received bachelor's and master's degrees from Cornell University, and his doctorate in public administration from the University of Pittsburgh. Dr. Kovner is an experienced health care manager, having served as CEO of a community hospital, senior health care consultant for a large union, manager of a group practice, of a nursing home, and of a large neighborhood health center. He is a board member of the Lutheran Health Care and of Health Plus, in Brooklyn, N.Y. He has carried out several funded research projects, most recently on Factors Associated with Use of Management Research in hospitals and health systems. He is author or editor of 9 books and 43 journal articles and 24 case studies. He has directed several national demonstration programs funded by major foundations. Dr. Kovner was the fourth recipient, in 1999, of the Gary L. Filerman prize for Educational leadership, from the Association of University Programs in Health Administration.

Founded in 1933, the American College of Healthcare Executives is an international professional society of 30,000 healthcare executives who lead our nation's hospitals, healthcare systems, and other healthcare organizations. ACHE's publishing division, Health Administration Press, is one of the largest publishers of books and journals on all aspects of health services management.

Health Administration Press is a division of the Foundation of the American College of Healthcare Executives (ACHE). ACHE is an international professional society of 30,000 healthcare executives who lead our nation's hospitals, healthcare systems, and other healthcare organizations. ACHE is known for its prestigious credentialing and educational programs and its annual Congress on Healthcare Management, which draws more than 4,000 participants each year. ACHE is also known for its magazine, Healthcare Executive, as well as its groundbreaking research and career development and public policy programs. Through such efforts, ACHE works toward its goal of being the premier professional society for healthcare leaders by providing exceptional value to its members. Founded in 1972 with support from the W. K. Kellogg Foundation, Health Administration Press has grown from a small office on the campus of the University of Michigan to one of the largest publishers of books and journals on all aspects of health services management, including textbooks for use in college and university courses.

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