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Insights to Performance Excellence 2008: An Inside Look at the 2008 Baldrige Award Criteria
Softcover: 350 pages + bonus CD-ROM
Size: 11" x 8.5" + CD
American Society for Quality
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Whether or not you are interested in applying for the Baldrige Award for your own healthcare organization, you will find the criteria immensely important in developing your own performance improvement program.
This book also includes a bonus CD-ROM with additional Baldrige Criteria information for educational and healthcare organizations and templates. What separates this book from others on the market is the author's simplification of the Baldrige Criteria and the application process.
The CD-ROM included with this book has been modified to bring templates and related analyses up to date with the changes in the Criteria. New version of Insights to Performance Excellence Health Care Supplement also included on the CD-ROM.
Through the use of flowcharts, relationship matrixes, and examples of effective practices to help assess and document continuous improvement efforts, Insights to Performance Excellence will strengthen your understanding of the Baldrige Criteria and provide valuable insights when analyzing your organization, achieving higher levels of performance, and applying for the Baldrige Award. This book fully covers these topics:
- Organizational Profile
- Strategic Planning
- Customer and Market Focus
- Measurement, Analysis and Knowledge
- Human Resource Focus
- Process Management
- Business Results
- Tips on Preparing a Baldrige Award Application
- Scoring System
- Clarifying the Requirements for Basic, Overall and Multiple-Level Scoring
- Self-Assessments of Organizations and Management Systems
- The Site Visit
- Clarifying Confusing Terms
- A Global View of Quality
- Baldrige or ISO 9001
- Baldrige or Shingo Prize for Excellence
- Baldrige or JCAHO
- Alignment with Six Sigma, Lean Thinking and Balanced Scorecard
An update to the popular best seller, author Mark Blazey has simplified the criteria through the use of linkage diagrams and flow charts for each of the items that comprise the criteria. The categories are aligned to reflect a new way of looking at the components of a high performance management system. Changes to this newest edition include:
- New information from the Baldrige Criteria for Performance Excellence to help leaders focus on priority opportunities for improvement and better understand the role they must play in refining their management systems and processes.
- The CD-ROM included with this book has been modified to bring templates and related analyses up to date with the changes in the Criteria.
- New version of Insights to Performance Excellence in Health Care is included on the CD-ROM.
- A discussion of the alignment of Baldrige with Six Sigma, Lean Thinking, and Balanced Scorecard is included on the CD-ROM.
The American Society for Quality (ASQ), headquartered in Milwaukee, Wisconsin, USA, is the world’s leading authority on quality since 1946. The 104,000-member professional association creates better workplaces and communities worldwide by advancing learning, quality improvement, and knowledge exchange to improve business results. By making quality a global priority, an organizational imperative, and a personal ethic, ASQ becomes the community for everyone who seeks technology, concepts, or tools to improve themselves and their world.
Mark L. Blazey is a national leader in quality assessment. He served for five years as a senior examiner for the Malcolm Baldrige National Quality Award. Blazey is a lead judge for the New York and Vermont State Quality Awards, the Aruba National Quality Award, and the Wisconsin Forward Award. He also is the president of Quantum Performance Group, Inc. Dr. Blazey has an Ed.D. degree from the State University of New York at Albany, and is an ASQ Certified Quality Auditor (CQA).
(information from the publisher)
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