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You are here > Home > Reading Lists & Books > Risk Management > Manage Challenging Resident Behaviors Manage Challenging Resident Behaviors: A Resource and Training Guide   Kelly Smith-Papa, Richard A. Bryan Softcover book + companion CD-ROM Size: 8.5" x 11" book plus CD ISBN 1578396549 978-1578396542 HCPro Inc. September 2005 (click the button below for the best currently available price for this important resource) This book and CD-ROM training package was developed specifically to help your staff prevent and deal with challenging residents. An all-inclusive training tool, Manage Challenging Resident Behaviors addresses the most problematic behaviors in long-term care, including: Combative residents Angry family members Restraint use Residents with dementia and other cognitive problems and much more Train your CNAs, nurses, and other frontline staff to deal effectively with difficult resident populations with this comprehensive training manual and companion PowerPoint presentation on CD-ROM. With the training manual, your staff will learn proven strategies to prevent residents from becoming challenging and examine best practices to deal with those who do. Manage Challenging Resident Behaviors provides: sample policies to help you establish procedures for efficiently guiding your most challenging populations from admission through care and beyond verbal and nonverbal techniques for de-escalating anger and preventing residents from becoming violent toward staff case studies from facilities that have found successful alternatives to use of restraints assessment tools to better identify difficult residents Train all frontline staff in a matter of minutes. Reinforce your staff training on the techniques presented in the manual with the accompanying PowerPoint presentation on CD-ROM. It will provide your staff with the information they need to manage residents' behavioral problems effectively and safely. Staff members will learn how to use communication techniques to diffuse and prevent difficult situations. And, they'll discover the proper procedures to take when a challenging situation occurs. Challenging residents and distressed family members are a significant and ever-present concern in long-term care. Not only do they demand substantial time and facility resources, they are more likely to instigate a lawsuit, and they can even jeopardize the personal safety of your staff. That's why you need to make sure all of your staff members are properly trained to handle challenging resident behaviors. Each resident presents your staff with a unique set of issues. This training system is the tool you and your staff need to understand these resident issues and learn how to best handle them. The ultimate result? Increased resident and family satisfaction and a safer facility. This resource kit fully covers these topics: Identifying and understanding your challenging residents Identifying with your residents Understand cultural differences Understand populations that bring specific challenges Face the challenge Manage challenging families Promote open, honest communication with families right away Keep your conversations with families constructive Provide quality family care Respond appropriately to angry complaints Group appointments may offer solutions and support Use group appointments to offer solutions and support Promote family-centered care Address the family stress that may lead to difficult behavior Assess challenging residents Admission assessments Cognitive assessment challenges Common disorders Care plan the challenging resident Consider loved ones Identify assessment needs Develop a plan of care Face the challenges of the chronically mentally ill Interventions for violent residents Provide a safe workplace for staff and a safe home for residents De-escalate anger in challenging residents Other techniques for preventing confrontation Moving toward a restraint-free facility The changing restraint climate Protect yourself through documentation Prepare your staff for a move away from restraints Common questions and answers regarding restraint-free policies Strategies for educating your staff about a restraint reduction program Alternatives to restraints End-of-life care The goals of end-of-life care Improve satisfaction by helping families with end-of-life issues Helping residents at the end of life Establishing policies and protocols Resident complaints Residents' rights and responsibilities Care conferences Interpretation services The importance of documenting challenging behaviors Accurate documentation Documenting challenging situations Working with the noncompliant resident Documenting the violent resident Working to improve your documentation system Involving your risk management department Documenting phone calls from family members Leading your staff toward improved service and satisfaction The importance of nurse leader rounding Protecting yourself and your staff from lawsuits Five things residents never want to hear from staff Bringing out the best in your staff Helping your organization become a leader in employee satisfaction Empowering your nursing staff to bring about change Tight-budget training strategies for nurse managers Embracing new technology Assessing your staff's skills in dealing with challenging residents and families Is 'handling challenging residents' a competency? Evaluating customer service standards Performance reviews Monitoring staff satisfaction This book and CD-ROM training package was developed specifically to help your staff prevent and deal with challenging residents. An all-inclusive training tool, Manage Challenging Resident Behaviors addresses the most problematic behaviors in long-term care. With more than 17 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its clients assistance and expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety. 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