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You are here > Home > Reading Lists > Finance & Accounting > Mastering Patient Flow

Mastering Patient Flow: Using Lean Thinking to Improve Your Practice Operations, 3rd Edition
Elizabeth Woodcock, MBA, FACMPE, CPC, Medical Group Management Association

Softcover Manual: 498 pages
ISBN 156829283X
9781568292830
MGMA
May 2007
(click the button below for the very best available price)

Your practice or group doesn't stand still. 

Using lean thinking principles to structure workflow improvements, this edition of the best-selling primer on medical practice operations delivers the newest trends for practice efficiency.

Centering workflow around the patient, Mastering Patient Flow shows you how to take efficiency to a new level. This MGMA classic is a completely updated comprehensive manual on practice operations.

Recommended by the Medical Group Management Association (MGMA), this best-selling primer on medical practice efficiency has been updated to bring you the newest trends in applying technology, cost reduction strategies and HIPAA privacy compliance to practice operations. New material also includes:

  • Principles of lean management applied to medical practice operations

  • Benchmarking staff by work function

  • Access: Patient access, including specialty pre-appointment screening and medical homes

  • Tests: order and results management

  • Prescriptions: management of patients and prescriptions

  • Technology trends, including Web portals

These are the principles for the Patient-Centered Practice of the Future! There's no better way to make improvements than to guide everyone on the same principles at the same time.

In expanded chapters, you'll discover even more characteristics of efficient physicians in the provision of care, find more tools for telephone management and learn new scheduling methods to predict demand and simplify appointments — including group visits and express clinics. Contains self-assessment tools, tips, worksheets and case studies.

Find out how to tackle the issues of space capacity and utilization and learn how to benchmark and reduce cycle time.

A new chapter on integrating technology helps you use the Internet as well as your practice management, EMR and document management systems to enhance patient flow. In other new chapters, find out how to tackle the issues of space capacity and utilization, and learn how to benchmark and reduce cycle time.

Attention Medical Staff Leaders, Practice Managers and Nursing Officers: This is an extremely valuable resource for your staff. If you are looking to make system-wide or practice-wide improvements in patient flow, we recommend that you provide a copy of this book to each person involved in the patient flow process, including your office staff, nursing staff and medical staff. Many administrators buy this book in quantity to insure that their staff all are equipped with same philosophies and tools. Topics fully covered in these sections of this book include:

  • The Lean-Thinking Revolution

  • The Physician’s Time

  • Telephones

  • Scheduling

  • Patient Access

  • Reception Services

  • Waiting

  • The Patient Encounter

  • Prescriptions

  • Managing Test Results

  • Practice Services

  • Technology

  • Fundamental Financials

  • The Patient-Centered Practice of the Future

  • Summing Up

  • Benchmarks for staff performance expectations

  • Action plans

Elizabeth W. Woodcock is a professional speaker, author and trainer specializing in medical practice management.

This book is part of the MGMA Core Learning Series.

MGMA, founded in 1926, is the nation’s principal voice for medical group practice. MGMA’s 19,000 members manage and lead more than 11,500 organizations in which more than 237,000 physicians practice. MGMA’s core purpose is to improve the effectiveness of medical group practices and the knowledge and skills of the individuals who manage and lead them. MGMA headquarters are in Englewood, Colorado.

(information provided by the publisher)

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