Performance Improvement Basics: A Resource Guide for Healthcare Managers

Softbound book
ISBN 1578394929
978-1578394920
HCPro / Opus
January 2005
Price: $109.00
(click below for the very best available price for this resource)

Implementing effective performance improvement (PI) programs is an ongoing challenge for department managers.

You and your department managers need practical, convenient, and useful tools to get your performance improvement program focused and positioned to deliver quick, effective results. Whether your goal is to achieve accreditation or pay for performance, you need to be confident in your knowledge of quality improvement techniques and data analysis. Here's the comprehensive information you need to evaluate and deliver measurable, effective, and safe patient care:

Straightforward, no-nonsense approach to PI - this book helps you fully understand the concepts that relate to performance improvement and develop a program that is responsive to your patients and integrated with your facility's strategic plan.
Best practice advice in an easy-to-reference guide - this book is practical and conveniently sized to make it a quick on-the-job reference guide. Written in simple, clear, and easy-to-understand language, you will immediately be able to apply the content to your own PI program. Plus, each chapter includes a list of common pitfalls so you will know what to avoid, and a self-assessment checklist to pinpoint areas you want to develop further.
Complete start-to-finish guide - From the newbie who's starting from scratch to the veteran wanting to "brush-up," there's something for everyone.

This guide will:

Help you become familiar with basic concepts of performance improvement.
Lead you through the process of linking your department's goals to your organization's quality process and "rules."
Instruct you on how to involve staff actively in quality improvement initiatives, with emphasis on garnering physician buy-in.
Help you determine what measures should be used to evaluate quality in your department

This book helps you plan for effective data collection upfront:

Walks you through the process of analyzing your quality data - could you be getting faster and most effective results?
Offers web sites and other resources for your own continuing personal study and performance improvement development.

Resources include:

TOOLS to help you design data collection, perform process analysis, make sense of your data, and present it effectively.
TIPS on coordinating your departmental PI program with physicians.
SELF-ASSESSMENT CHECKLISTS for you to pinpoint areas that you want to develop further.

Topics include:

Performance improvement as a management tool
- History of PI in healthcare deliver
- Public disclosure of quality data
- What is quality?
- Quality is a property of a system
- Performance (quality) improvement and patient safety
- What do leaders do to improve quality and performance?
Performance improvement planning
- Mission, strategy, leaders, and customers
- Management goals
- The quality or PI model
- Related Concepts
Quality reporting and communication
- The importance of communication in QI
- Employee orientation to quality
- Recommendations for designing effective communication
- Holding the quality meeting
- Model materials for meeting preparation
- Efficient, comprehensive, and effective documentation of a meeting
- Self-assessment: Communication
Quality measurement, monitoring, and analysis
- Introduction to measurement
- Creating useful measures
- Self-assessment: Defining metrics
- Data analysis—A quick overview
- Self-assessment: Data analysis
- Self-assessment: Measurement
Process improvement basics
- When a baseline monitor may lead to a process improvement effort
- Introduction to process
- Risk and benefits of process improvement
Involving physicians in PI
- What is the appropriate role of physicians in PI?
- Cultural factors: Systems and blame
- Physician participation on QI committees and process improvement teams
- Physician distrust of QI data
- Choosing measures with a high index of credibility and meaningfulness for physicians
- Working effectively with physician leaders in quality management
- What about peer review?
- Common pitfalls
Data analysis, statistical tools, and useful PI methodologies
- Defining the problem/process
- Analyzing the data
- Designing, testing, and sustaining improvement
Bibliography and resources
- Basics: QI/PI philosophies and the strategic imperative
- Management tools
- Technical tools
- Evidence-based measures
For QI/PI directors
- To the QI/PI director
- Implementation guide for PI program

Cynthia Barnard, MBA, MSJS, CPHQ, is the director of quality strategies at Northwestern Memorial Hospital, the primary teaching hospital of Northwestern University's Feinberg School of Medicine in Chicago, Illinois. She is responsible for patient safety, accreditation and regulatory compliance, medical ethics, and patient satisfaction measurement. She has been a leader in developing the healthcare standards for the Lincoln Foundation for Business Excellence, an Illinois equivalent of the national Malcolm Baldrige award, and chair of the Quality Measurement Advisory Task Force of the Illinois Hospital Association. Prior roles at Northwestern and elsewhere have included more than a decade leading quality improvement, direction of medical staff affairs and clinical research, and developing and consulting on healthcare information systems for operational support and strategic planning and analysis. She holds a master's degree in management from Northwestern University's Kellogg Graduate School of Management, a bachelor's degree in psychology from Bryn Mawr College, and the Certified Professional in Healthcare Quality designation from the National Association for Healthcare Quality.

Softbound book
ISBN 1578394929
HCPro / Opus
November 2004
Price: $99.00

Implementing effective performance improvement (PI) programs is an ongoing challenge for department managers.

You and your department managers need practical, convenient, and useful tools to get your performance improvement program focused and positioned to deliver quick, effective results.

With more than 17 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, nursing management, finance, quality/patient safety, infection control, workplace safety and regulatory compliance.

(information from the publisher)

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