Putting Patients First: Designing and Practicing Patient-Centered Care

Putting Patients First: Designing and Practicing Patient-Centered Care
Susan Frampton, Laura Gilpin, Patrick Charmel

2nd Edition: Best Practices in Patient-Centered Care
Hardcover: 368 pages
ISBN 047037702X
978-0470377024
Jossey-Bass
October 2008
(click below for the very best currently available price for this title)

Note about the two editions: Both of these editions are important references and are designed to be used together. They do not duplicate information but rather build a resource collection. Putting Patients First is a complete guide to patient-centered care.

About the 2nd Edition: The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to being--patient-centered.--It should be read by every student, nurse, physician, administrator, trustee, policy maker, and lay person who is committed to creating healing environments, holding facilities accountable for their rhetoric, and truly reforming health care. The following are contributions contained in this second collection:

HUMAN INTERACTIONS AND RELATIONSHIP-CENTERED CARING (Jean Watson and Susan B. Frampton).
ACCESS TO INFORMATION: INFORMING AND EMPOWERING DIVERSE POPULATIONS (Candace Ford Gray and Michele A. Spatz).
HEALING PARTNERSHIPS: THE IMPORTANCE OF INVOLVING PATIENTS, FAMILIES, AND VOLUNTEERS (Alexandra Harrison, Gail MacKean, and Margaret Cullivan).
NUTRITION: THE NURTURING AND HEALING ASPECTS OF FOOD (David L. Katz and F. Nicholas Jacobs).
SPIRITUAL AND CULTURAL DIVERSITY: INNER RESOURCES FOR HEALING (Steven L. Jeffers and Dennis Kenny).
INTEGRATING COMPLEMENTARY AND ALTERNATIVE PRACTICES INTO CONVENTIONAL CARE (David L. Katz and Ather Ali).
EFFECTS OF VIEWING ART ON HEALTH OUTCOMES (Roger S. Ulrich).
HEALING ENVIRONMENTS: CREATING A NURTURING AND HEALTHY ENVIRONMENT (Kimberly Nelson Montague and Robert F. Sharrow).
HEALTHY COMMUNITIES: EXPANDING THE BOUNDARIES OF HEALTH CARE (Randall L. Carter and Catherine Whalen).
BUILDING THE BUSINESS CASE FOR PATIENT-CENTERED CARE (Patrick A. Charmel).
THE PHYSICIAN-PATIENT RELATIONSHIP IN THE PATIENT-CENTERED CARE MODEL (H. Lee Kanter and Steven F. Horowitz)
ADAPTING PATIENT-CENTERED CARE TO DIVERSE HEALTH CARE SETTINGS (Heidi Gil, Wendy W. Peche, and Philip J. Wilner).
INTEGRATING QUALITY AND SAFETY WITH PATIENT-CENTERED CARE (Carrie Brady and James B. Conway).
PATIENT-CENTERED CARE AS PUBLIC POLICY: THE ROLE OF GOVERNMENT, PAYERS, AND THE GENERAL PUBLIC (Carolyn M. Clancy, Janet M. Corrigan, and Dwight N. McNeill).
BREAKING DOWN THE BARRIERS TO PATIENT-CENTERED CARE (Carrie Brady and Susan B. Frampton).

You can sample the 2nd volume here:

About the 1st Edition: This much-needed resource shows how to apply these methods to the larger issues of health care delivery such as managed care, workforce shortages, patients; "right to know" legislation, and hospital marketing and branding efforts. Putting Patients First is filled with illustrative case examples drawn from hospitals and health care organizations that have successfully implemented this model. The following contributions are included in this book:

The Emergence of Patient-Centered Care and the Planetree Model (Susan B. Frampton).
Nine Elements of Patient-Centered Care.
The Importance of Human Interaction (Laura Gilpin).
Informing and Empowering Diverse Populations: Consumer Health Libraries and Patient Education (Candace Ford and Laura Gilpin).
Healing Partnerships: The Importance of Including Family and Friends (Susan Edgman-Levitan).
Nutrition: The Nurturing Aspects of Food (Kathy Reinke and Carol Ryczek).
Spirituality: Inner Resources for Healing (George Handzo and Jo Clare Wilson).
Human Touch: The Essentials of Communicating Caring Through Massage (Michele Spatz with Dianne Storby).
Healing Arts: Nutrition for the Soul (Roger Ulrich and Laura Gilpin).
Integrating Complementary and Alternative Practices into Conventional Care (David Katz).
Healing Environments: Architecture and Design Conducive to Health (Bruce Arneill and Karrie Frasca-Beaulieu).
Future Directions for Patient-Centered Care.
Building the Business Case for Patient-Centered Care (Patrick A. Charmel).
Creating Consensus: Partnering with Your Medical Staff (Steven Horowitz).
Recruitment and Retention: The Future of the Health Care Workforce (Charlene Honeycutt and Phyllis Stoneburner).
Green Hospitals: The New Health Care Environmentalism (Trevor Hancock).
Adapting Patient-Centered Care to the Long-Term Care Environment (Allan Komarek).
Holistic Hospitals: Planetree on the Spiritual Frontier (Leland Kaiser).
Transformation and the Future of Health Care (Randall Carter, Susan B. Frampton, Laura Gilpin, Patrick A. Charmel).

Putting Patients First is a complete guide to patient-centered care. Its highly successful philosophy that has been championed by the renowned Planetree Institute. Susan B. Frampton is executive director of Planetree. She speaks widely on cultural and organizational practices, patient-centered care, and health care consumerism. Laura Gilpin is director of the Planetree Alliance. She has served as a staff nurse and as the first patient educator and arts coordinator with Planetree. Patrick A. Charmel is president and chief executive officer of Griffin Health Services Corporation.

"Winner of the American College of Healthcare Executives' 2004 James A. Hamilton Book of the Year Award.." (The AAMA Executive; Fall 2004)

Susan Frampton, Ph.D. is President of Planetree Institute, a non-profit organization that promotes and provides education in patient-centered care, Frampton works with a growing alliance of hospitals and health centers around the country and in Europe that have implemented Planetree’s unique patient-centered model of care. Prior to her work with Planetree, she spent over twenty years at several hospitals in the New England area. Her work focused on community education, wellness and prevention, planning, and development of integrative medicine service lines. Frampton serves on the Connecticut Healthcare Research and Education Foundation’s Patient Safety Organization, and is an invited member of the Institute of Medicine panel on reducing medical error and improving patient safety.

Patrick Charmel is President and Chief Executive Officer of Griffin Hospital and its parent corporation Griffin Health Services Corporation. Among the positions he has held at Griffin are Assistant to the Administrator, Assistant Administrator, Clinical Services and Vice President, Hospital Operations. He became President and CEO in 1998. During his tenure he has positioned Griffin Hospital as an award-winning, innovative organization, recognized as an industry leader in providing personalized, humanistic, consumer-driven health care in a healing environment. Since adopting the Planetree philosophy in 1991, over 550 hospitals have visited and toured Griffin and its award-winning patient-care building. Under Charmel’s leadership, Griffin Hospital was named one of fifteen Hospitals With Heart” by AARP’s Modern Maturity Magazine, was featured on the CNBC produced “Wall Street Journal Report” and was spotlighted, along with Planetree, in a PBS special “Hospitals With a Heart” that aired in 2004.

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