Root Cause Analysis: Simplified Tools and Techniques, 2nd Edition
Bjørn Andersen and Tom Fagerhaug
Paperback: 240 pages
ASQ Quality Press
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For years the practice of Root Cause Analysis has been benefiting organizations world-wide, by enabling them to identify sources of difficulty and to determine the best methods for correcting these problems.
While these practices are essential parts of total quality management, most books on the subject are written exclusively for experienced quality professionals.
Root Cause Analysis: Simplified Tools and Techniques is an excellent reference for those with little or no knowledge of either root cause analysis or total quality management. The authors have written an easy-to-use root cause analysis that will immediately benefit every reader. They make no assumptions about the reader’s previous understanding of total quality management. Rather, they explain root cause analysis from scratch, avoiding the use of jargon or confusing terms.
Every aspect of the book starts from the beginning, explaining each step along the way in careful detail. These topics are fully covered:
Practical Problem Solving
Root Cause Analysis
Tools for Problem Understanding
Tools for Problem Cause Brainstorming
Tools for Problem Cause Data Collection
Tools for Problem Cause Data Analysis
Tools for Root Cause Identification
Tools for Root Cause Elimination
Tools for Solution Implementation
How to Select the Right Tool
Example Cases Further Reading and Additional Resources Index
The frequent use of examples helps support each concept presented, and the final demonstration nicely brings together all of the tools and methods used throughout the book."This book should be required reading for individuals and/or teams striving for continuous process quality improvement."- John D. Hromi, Professor Emeritus and Former President of ASQ
The American Society for Quality (ASQ), headquartered in Milwaukee, Wisconsin, USA, is the world’s leading authority on quality since 1946. The 104,000-member professional association creates better workplaces and communities worldwide by advancing learning, quality improvement, and knowledge exchange to improve business results. By making quality a global priority, an organizational imperative, and a personal ethic, ASQ becomes the community for everyone who seeks technology, concepts, or tools to improve themselves and their world.
Tom Fagerhaug is an associate professor at the Department of Production and Quality Engineering at NTNU. He is also a scientific advisor for the Performance and Project Management department at SINTEF Technology and Society. His has published books and a large number of papers and reports about performance and quality management.
(information directly from the publisher)
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