Secrets of the Best-Run Practices

Softbound: 221 pages
ISBN 0981473881
978-0981473888
Greenbranch Publishing
April 2010
(click below for the very best currently available price for this softbound book)

7 Audio CDs + 1 Data CD-ROM + 44 Toolbox Forms
ISBN 0976834340
9780976834342
Greenbranch Publishing
September 2006
(click below for the very best currently available price for this audio CDs, data CD and forms toolbox)

This is not your standard how-to-book. This book taps you into some of the most successful medical practices and operations and shows you how they do it so well.

This edition of this runaway best-seller includes four new chapters covering technology in practice, economics and changing issues in practice management. New for this edition - 46 forms to customize for your own office.

In plain-English, Judy Capko, a noted practice management expert maps out the smart but ingeniously simple tactics that the most successful medical practices and ambulatory care centers are using to thrive despite tough economics, tight reimbursement, and practice management issues such as changes in workforce demographics and the prospect of upcoming health care reform. From consulting engagements with hundreds of medical practices, Capko shares best of the best ideas plus ready-to-use tools. Whether you have a practice that is growing so fast you are losing control ... or a practice that is struggling with patients and profitability, Secrets shows you proven tactics for improving practice revenues and patient satisfaction, managing the phones, streamlining workflow, and hiring and retaining dedicated staff. Readers are using these real-life secrets to create a smoother, more profitable practice where staff wants to work and patients want to come! Some pertinent chapters you'll appreciate include:

Mission Possible: how defining your mission sets your practice up for success.
The Perfect Receptionist Gets Wired: how to use technology to enhance efficiency and make patients feel special.
Conquering Workflow Problems: how to eliminate bottlenecks at the front office before they create unpredictable, unmanageable workflow.
The Amazingly Productive Doctor: how to master clinical flow and make time count so you can outperform peers while enjoying more personal time, too.
Mastering the Appointment Schedule: secrets for better service, higher productivity and improved patient compliance.
Commonsense Risk Management: how paying just a little more attention to details and patients makes a huge difference in avoiding mishaps, errors and other problems.
Shredding the Paper Monster: how a 7-day-a-week pediatric practice smoothly switched over to new practice management and electronic health record systems.
The Changing Dynamics of Outpatient Academic Practices: how faculty practices differ from the traditional private community medical practice and how to change your culture successfully.
The Power of Revenue Management: how to improve financial results by maximizing charge capture and revenue recovery, including how the patient collections process is changing.
Great Employees The Simple Truth: solid, practical advice on obtaining peak performance from every employee.
The Money Crunch: how to keep rapid growth from sabotaging success (and if you are about to implode what to do now to recover).
Reshaping the Practice A New Genre: case studies of three different types of practices that successfully changed direction.
Smart-Sourcing for the Savvy Practice: how to use outsourcing to get the job done better and achieve remarkable ROI.
Starting Over Yes You Can! Feel trapped in your current position? Learn how three physicians changed course after years of practicing medicine and traded extremely difficult situations for more satisfying personal and professional lives.
The Practice of the Future: how to use technology and innovation to meet emerging practice management issues and meet the changing expectations of your patients, staff and community.
And much more!

This book gives readers the inside scoop on what works – and what doesn't work - in practices today. All physicians and practice executives will find the Secrets divulged here critical to the running of efficient and successful practices. An easy-to-read, easy-to-follow book, it does not scrimp on advice and insights.

The author, Judy Capko, a nationally recognized consultant with over 20-years of experience, shares an energetic and innovative approach to organizational management, building patient centered strategies and valuing staff contributions. Judy brings new strategies and ideas to the “not enough time, not enough money, too many demands” quandary facing doctors and managers today. Benefits to the reader:

You will be empowered to seize control of your practice
You can communicate a vision for your practice that will inspire your staff
You'll have validation of what you're already doing right
You'll see that you are not in this alone; you'll identify with how other practices struggle with similar issues
You'll have a roadmap for specific changes to make in your own practice

The CD collection includes seven (7) audio CDs with the book in audio, plus one (1) data CD-ROM and the Forms Toolkit. A wonderful assortment of practical time saving forms designed to help you manage your busy practice. Each of the 44 forms is presented as a PDF document. Just review, print and go!

Judy Capko is the founder of Capko & Company. Formerly a Principle Consultant and Executive Vice President with the Sage Group, Inc. Judy has specialized in medical practice operations and marketing for more than 20 years, and is a certified risk management specialist. Her emphasis is on building patient centered strategies and valuing staff's contributions. She focuses on maximizing resources, resulting in improved operational and financial performance. Hundreds of physicians and administrators have benefited from her advice and energetic approach to organizational management and strategic planning. Judy has gained national recognition in her field, working in both large and small practice, as well as major academic faculty practices from coast to coast.

Greenbranch Publishing is a Baltimore-based publishing and consulting business providing consultation services to publishers on new product development, branding of copyrighted publishing properties, ancillary product development, market research, strategic planning and mergers and acquisitions. Building on the market niche of medical book, newsletter and journal publishers, Greenbranch Publishing has a special market emphasis on pharmaceutical sales/sponsorship and CME (Continuing Medical Education) activities. Greenbranch also publishes the Journal of Medical Practice Management.

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