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You are here > Home > Reading Lists > Accounting and Finance > Staff Competency in Patient Access: Tools, tests, and Tips for Building a Successful Team Staff Competency in Patient Access: Tools, Tests, and Tips for Building a Successful Team Michael S. Friedberg, FACHE, CHAM Book & CD-ROM Resource Kit Size: 11" x 8.5" book + CD-ROM ISBN 1601460953 978-1601460950 HCPro / Opus October 2007 (click below for the best currently available price for this important resource) You rely heavily on your staff to run a smooth Patient Access department. Empower them to succeed from the start! To get the most out of your staff, you have three major challenges: Establish a hiring process which harvests motivated and talented employees Create an organized orientation which will prepare your staff to handle the complexities of their job and provide them with necessary tools to perform their duties Implement a detailed program to evaluate and reassess staff and use the data to develop initiatives for performance improvement Staff Competency in Patient Access by Michael S. Friedberg, FACHE, CHAM is the ultimate resource for you to meet and exceed your organization’s competency requirements. It presents the tools you need to hire the right people, enable them to do their job, and keep your organization running efficiently.   Customizable tools are on accompanying CD-ROM. Take advantage of the more than 50 tools available you can download from the included CD-ROM and adapt to fit your specific needs. Sample quality assurance programs Competency exams and answer keys Job descriptions Competency clues and reminders for staff Individual scorecards to track progress And more! Take a look at the table of contents: Introduction Baseline hiring: Hunting for the right candidates The interviewing process Getting started with your training initiative Training: Initial and ongoing efforts Quality review Creating useful management tools Sample job descriptions Sample staff competency exams Additional resources Hire the right people. Train them well. Help them grow. Staff Competency in Patient Access features helpful ideas for improving the three critical steps to hire and retain the right staff and reduce turnover: Baseline hiring Markets and professions to look for the right candidates to hire The right questions to ask a prospective employee Job descriptions to attract qualified individuals Sample tests to gauge competency Initial training Develop an organized orientation Provide your staff with the tools they need to optimally perform their jobs Learn the best way to get your staff up to speed quickly Ongoing training and reassessment Institute a program that assesses the competency of your staff Use this information to facilitate ongoing training in specific trouble areas Competency exams for many complex registration functions This resource is a must have for: Patient Access managers PFS managers Revenue cycle directors Human resources professionals Staff trainers Compliance officers, CFOs and VPs of Finance may also be interested. Michael S. Friedberg, FACHE, CHAM, is currently the Director of Patient Access Services at Armanti Financial Services, an Apollo Healthstreet Company. Prior to Armanti, Friedberg served as the Corporate Director of Patient Access at Liberty Healthcare System in Hudson County, NJ. He was responsible for the admissions, registration and financial counseling departments of this multi-hospital health system. After his departure from Liberty, Friederg spent several years as a consultant to providers on Patient Access-related issues at Besler Consulting in Princeton, NJ. With more than 17 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its clients assistance and expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety. 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