The Chapter Leaders Guide to Patient Rights: Practical Insight on Joint Commission Standards
Jean S. Clark, RHIA, CSHA
Perfect Paperback, 100+ pages
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Quick, concise standard explanations for Patient Rights chapter leaders
The Chapter Leader's Guide to Patient Rights breaks down the Joint Commission’s Patient Rights requirements into easy-to-understand solutions to meet the challenges of these complex standards.
Plus, to make staff training easy, this guide includes a downloadable PowerPoint presentation highlighting key compliance takeaways. You get simplified explanations of the chapter’s key components along with communication techniques to help foster a strong and successful partnership between survey coordinator and chapter leader. Bonus tools include:
- Rights and Responsibilities of the Individual Tracer Tool
- Rights and Responsibilities of the Individual and Key Player Outline
- Patient Rights Direct Impact Standards List
- Chapter Captain Checklist
- Interpretation of the newly revised Joint Commission patient-centered communication standard
- Simplified explanation of the requirements under the patient rights chapter
- Strategies to help patients participate in their own care decisions
- Description of informed consent, who participates and how to gain it from patients in a compliant way
- Easy-to-implement services your organization can provide for patients to inform them of their rights
Benefits of The Chapter Leader's Guide to Patient Rights:
- Keys to creating a culture of providing patient care, treatment, and services in a way that is collaborative with the individual patient
- Tips and suggestions for developing and implementing policies for selected elements of performance
- Guidance on communication techniques to inform patients of their individual rights and responsibilities
- Tools for proper delegation of roles and responsibilities to appropriate staff
- A responsibility checklist for chapter leaders to ensure compliance with patient rights standards
Table of Contents
Patient Rights in the Organization; The Rights and Responsibilities of the Individual; How Does this Chapter Affect the Organization as a Whole? What is Its Impact on Leadership and Administration? Who Owns the Requirements of this Chapter?
Communication and Impact of Patient Rights; Getting Organized; Duties of the Chapter Captain; Communication to Physicians and Staff; Communication to Patients; The Impact of this Chapter
Implementing Patient Rights; Designing and Implementing Policies; The Patient Handbook; The Medical Staff; Other Caregivers, Nurses, and Staff; The Board and Senior Leadership; Tracers and Chart Reviews; Impact on Patient Care
Who will benefit? CPHQ, CSHA, accreditation coordinators, accreditation specialists, survey coordinators, Joint Commission survey coordinators
Jean S. Clark, RHIA, CSHA, is the director of accreditation at Roper Saint Francis Healthcare in Charleston, SC. She has served on The Joint Commission (JCAHO) Standards Review Task Force and the expert panel for the Information Management chapter. A past president of the American Health Information Management Association (AHIMA), she received AHIMA’s Distinguished Member Award and the Volunteer Award. She is the past president of the International Federation of Health Record Organizations (IFHRO).
Earn Continuing Education Credits - National Association for Healthcare Quality (NAHQ); This activity is pending approval by the National Association of Healthcare Quality for CE credits.
With more than 18 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its clients assistance and expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety.
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