The Executive Guide to Improvement and Change
G. Dennis Beecroft, Grace L. Duffy, John W. Moran
Hardcover: 272 pages
American Society for Quality
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There are many techniques and a variety of tools available to improve or change an organization, but how do executives and senior management decide which are right for their organizations?
Published by the American Society for Quality (ASQ), The Executive Guide to Improvement and Change helps managers and executives understand the many different approaches to organizational change and improvement.
This book explains that there is not one technique that works best for any organization, but rather that the managers and executives need to develop their own strategies with a blending of different methods. The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, which include examples from manufacturing, healthcare, service, government, telecommunications, education, and more.
The Executive Guide to Improvement and Change covers a variety of techniques ranging from auditing to teamwork, Six Sigma to Customer Satisfaction, and more. This book will assist executives and managers lead improvement and change initiatives within the organization and the larger business community, as well as educate those who aspire to senior positions of leadership. Contents of this book include:
- Change Management
- Corporate Planning Models
- Problem Solving and Decision Making Models
- Cost of Quality
- Process Management and Redesign
- Customer Satisfaction Using Teams to Achieve Organizational Improvement
- The Management and Utilization of External Resources in the Workplace
- Auditing for Improved Performance
- Quality Management and Environmental Systems
- Measurement & Balanced Scorecard
- Six Sigma
- Supply Chain Management
- Lean Enterprise
- How to Get Results: Setting Goals and Hitting Targets
The American Society for Quality (ASQ), headquartered in Milwaukee, Wisconsin, USA, is the world’s leading authority on quality since 1946. The 104,000-member professional association creates better workplaces and communities worldwide by advancing learning, quality improvement, and knowledge exchange to improve business results. By making quality a global priority, an organizational imperative, and a personal ethic, ASQ becomes the community for everyone who seeks technology, concepts, or tools to improve themselves and their world.
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