The Executive Guide to Improvement and Change

Hardcover: 272 pages
ISBN 0873895797
9780873895798
American Society for Quality
March 2003
(click the button below for the very best available price)

There are many techniques and a variety of tools available to improve or change an organization, but how do executives and senior management decide which are right for their organizations?

Published by the American Society for Quality (ASQ), The Executive Guide to Improvement and Change helps managers and executives understand the many different approaches to organizational change and improvement.

This book explains that there is not one technique that works best for any organization, but rather that the managers and executives need to develop their own strategies with a blending of different methods. The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, which include examples from manufacturing, healthcare, service, government, telecommunications, education, and more.

The Executive Guide to Improvement and Change covers a variety of techniques ranging from auditing to teamwork, Six Sigma to Customer Satisfaction, and more. This book will assist executives and managers lead improvement and change initiatives within the organization and the larger business community, as well as educate those who aspire to senior positions of leadership. Contents of this book include:

Change Management
Corporate Planning Models
Problem Solving and Decision Making Models
Cost of Quality
Process Management and Redesign
Customer Satisfaction Using Teams to Achieve Organizational Improvement
The Management and Utilization of External Resources in the Workplace
Auditing for Improved Performance
Quality Management and Environmental Systems
Measurement & Balanced Scorecard
Six Sigma
Supply Chain Management
Lean Enterprise
How to Get Results: Setting Goals and Hitting Targets

The American Society for Quality (ASQ), headquartered in Milwaukee, Wisconsin, USA, is the world’s leading authority on quality since 1946. The 104,000-member professional association creates better workplaces and communities worldwide by advancing learning, quality improvement, and knowledge exchange to improve business results. By making quality a global priority, an organizational imperative, and a personal ethic, ASQ becomes the community for everyone who seeks technology, concepts, or tools to improve themselves and their world.

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