The Indispensable Health Care Manager: Success Strategies for a Changing Environment
Wendy Leebov, Gail Scott
Hardcover, 288 pages
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In our competitive health care environment, managers need a variety of skills to excel in the diverse roles they are expected to perform.
The Indispensable Health Care Manager offers managers the vital information and tools they need to succeed in today's tumultuous workplace environment. Based on Wendy Leebov and Gail Scott's extensive experience working with health care managers in a wide variety of settings, the book is filled with real-life situations and illustrative examples. The Indispensable Health Care Manager contains ten mindset or role shifts that are key to management survival, self-assessment devices for helping a manager determine how he or she may benefit from a particular shift, and tools for making the shift.
"Not only does this book identify the role shifts required of all levels of health care managers today, it also provides a set of tool kits to enable these shifts to occur." --Dennis Vonderfecht, president and CEO, Mountain States Health Alliance
Read an excerpt of this book. This essential resource includes more than a hundred tools managers can use to make the transition to indispensability. This book fully covers these topics:
Beyond the Willing-and-Able Manager.
From Provider Orientation to Customer Obsession.
From Silo Thinking to Organizational Perspective.
From Directing to Coaching.
From Status Quo to Courage, Risk, and Change.
From Busyness to Results.
From Telling to Facilitating Dialogue.
From Protecting Turf to Building Relationships.
From Function Manager to Business Leader.
From Employee-as-Expendable to Employee-as-Precious.
From Pressure and Overwork to Balance and Perspective.
Becoming the Indispensable, Gratified Manager.
Wendy Leebov is vice president, human resources, for Albert Einstein Healthcare Network in Philadelphia and founder and former president of The Einstein Consulting Group. Gail Scott, educator and consultant, is president of Gail Scott & Associates, an international training and organizational development practice.
Administrators: you may be interested in purchasing several copies of this timeless book for use with your department managers, mentorees or new hires.
"Every manager who reads Leebov and Scott's book will walk away with real strategies and tools they can use immediately to be a better manager." --Pamela Paulk, vice president, human resources, The Johns Hopkins Hospital and The Johns Hopkins Health System
"This is a must-read book for front line managers in health care settings. The Indispensable Health Care Manager is no dusty theoretical tome but rather chock-full of practical, usable, real-world applications." --Melvin F. Hall, CEO, Press, Ganey Associates, Inc.
"Leebov and Scott's latest work proves once again that they have listened to and learned from their extensive work with health care managers. The tools, examples, and case studies are new, refreshing, and ready to be put into everyday use." --Jacque Burandt, director, Staff Development and Human Resources Communications, University Health System
"This book will help health care managers reposition themselves as managers of relationships among the many tribes that compose the culture of health care." --Ian G. Rawson, president, AmeriNet Central
(information from the publisher)
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