The PFS Director's Handbook

Looseleaf Manual + bonus CD-ROM
Size: 11' x 10"
ISBN 160146021X
978-1601460219
HCPro / Opus
May 2007
(click the button below for the very best currently available price for this important resource)

Time and efficiency are of the essence for every Patient Financial Service Director,

You have a diverse set of challenges that need solutions today. You have a department that’s pulled in many directions. The executive suite wants revenue analyses and projections. The needs of the under- and uninsured population continue to stress your facility, and the registration and admissions departments are asking for customer service guidance and financial counseling training. Claim denials are always a concern, but lately the numbers have grown. It all comes down to a strong bottom line. You’re doing your best, but it would be nice to have some help.

Help is here. The PFS Director’s Handbook identifies specific revenue cycle issues and delivers working solutions — field-tested to ensure success — that you can implement, no matter the size of your facility.

While most revenue cycle books address a single issue, this book and CD-ROM package delivers proven step-by-step processes you can use to identify and resolve the most significant issues facing PFS directors.
With the PFS Director’s Handbook you will be able to:

Overcome collection pitfalls in pre-registration and admission
Deal successfully with self-pay patients
Properly resolve credit balances
Develop a strong revenue cycle subcommittee
Effectively organize your PFS department

Organized in an easy-to-use-reference binder, The PFS Director’s Handbook and CD-ROM includes:

Tools, sample forms, and spreadsheets you can print, customize, download or start using on your PC immediately
Full chapters on metrics and key indicators, denials, job descriptions and competencies, and charity care policies

Each chapter provides step-by-step solutions giving both new and veteran PFS professionals an easy-to-follow blueprint for success.
Among the topics covered in the PFS Director’s Handbook:

PFS department organization
Job descriptions/competencies
Denials
Account reviews
Metrics or key performance indicators
Revenue cycle management
Credit balances
Customer service/self-pay/payment arrangements
Charity care policies
Collection pitfalls by functional area
Self-assessment questions
Glossary of financial terms

This book benefits a wide array of hospital administrators, including PFS directors, business office managers, accounting supervisors, finance directors, front office managers, and admitting managers or supervisors. The PFS Director’s Handbook will be a must-have addition to your resource library. It gives seasoned veterans a fresh perspective, and helps new managers build a great foundation for a strong start. In addition, chief financial officers, vice presidents of finance, and revenue cycle managers will find solutions to real-time challenges.

Steven Gary Orvis, MPH, is the director of revenue cycle services at Sinaiko Healthcare Consulting in Los Angeles. He has more than 25 years of progressive experience in physician and hospital business office and outpatient services management, in addition to performance improvement consulting. As a licensed nursing home administrator, Mr. Orvis brings his expertise in patient accounting and revenue cycle re-engineering to skilled nursing and long-term care facilities, as well as to hospital and physician billing environments.

With more than 17 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its clients assistance and expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety.

(information from the publisher)

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