The Practice Administrator's Complete Personnel Toolkit: A Guide to Collaborating with Physicians and Staff
Robert Emmet Kenney, MD, PhD, Marge McQuade, CMM, CMSCS
Loose Leaf Binder + companion CD-ROM
Size: 11" x 10", 170 pages, plus CD-ROM
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Promote effective administrator-employee collaboration
In an easy-to-use binder format, this toolkit walks practice administrators through the many challenges of managing both physicians and staff.
The Practice Administrator’s Complete Personnel Toolkit comes complete with a CD-ROM full of customizable forms, policies, and procedures you can adapt to meet your needs when working with your staff. And it offers advice on many personnel-related situations, including:
staff and physician evaluation
Do you ever feel caught between a rock and a hard place when it comes to dealing with physicians and staff? Whether preventing a clash between two staffers, trying to keep your doctors happy, or keeping the practice’s reputation and revenue on track—you’re the go-to person to keep the practice running smoothly. Face your challenges head-on with the help of The Practice Administrator’s Complete Personnel Toolkit: A Guide to Collaborating with Physicians and Staff—a one-stop resource to guide you through the maze of personnel management.
Gathered from renowned experts in practice management, it will help administrators with all facets of their personnel management, from hiring and firing to managing risk.This manual fully covers these topics:
- Finding—and keeping—a top-notch staff
- Staff rules and regulations
- Staff behavior, motivation, and evaluation
- Resolving staff conflict
- Parting ways with staff
- Physician recruitment and retention
- Physician performance and motivation
- Physician conflict resolution and communication
- Supporting physicians
- Parting ways with physicians
Marge McQuade, CMM, CMSCS, is a seasoned practice manager with more than 30 years of healthcare experience. Ms. McQuade has been a member of the Professional Association of Health Care Office Management since 1991. She is also the Professional Development Coordinator for the Professional Association of Healthcare Coding Specialists.
Robert Emmet Kenney, MD, PhD, was trained as a physiologist and an academic general internist. Dr. Kenney has worked in resident and physician education, academic, and private practice settings, and with managed care organizations. He strongly believes in and champions the use of information systems and technologies to improve the delivery of healthcare to individuals and populations. He shares the concerns of many experts regarding the state of healthcare delivery in the United States today, and favors sweeping changes in the office-based systems used to manage patients and deliver care.
Who should buy this toolkit?
- Physician practice administrators,
- office managers,
- physician leaders,
- managing physicians,
- CEOs, and
- physician executives.
With more than 17 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its clients assistance and expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety.
(information from the publisher)
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