Upfront Collections Toolkit: 50 Essential Tools for a Winning Program

CD-ROM
ISBN 1578399734
978-1578399734
HCPro / Opus
May 2007
(click the button below for the very best currently available price for this important resource)

Here are 50 one-of-a-kind resources you can start using today to make an immediate difference in your facility’s collection efforts.

You will enhance cash collections and customer service. Implementing upfront collections is considered one of the key initiatives nationwide to enhance cash flow and improve the revenue cycle. But it’s a challenge to convey your organization’s policies and procedures in a customer-friendly way.

Upfront Collections Toolkit: 50 Essential Tools for a Winning Program is a CD-ROM full of resources to help PFS and patient access managers develop and maintain a front-end collections program and train staff on all aspects of the job. There’s no need to start from scratch — you can use these tools right away. Each has been tested and shown to deliver improved collection rates.

According to industry experts, only 10% of hospitals discuss a patient’s financial responsibility. Whether you’re developing an upfront collections program from scratch, or refining an existing one, Upfront Collections Toolkit is chock full of tools to help you create a winning program.

From sample financial policies to deposit calculation worksheets to scripts, the CD-ROM will ensure not only great customer service from staff, but also provide best practices to collect from patients before they leave your facility. Modify and adapt these 50 tools to your own need.

Fully searchable and user-friendly, you’re able to use the tools on the CD-ROM as they are, or modify them to meet your own facility-specific needs. Formats include Word, Excel, and PowerPoint to make it easy for you to customize each tool to fit your needs. Plus, we’ve organized the tools into chapters to make them easy to find by type.

You’ll also receive a 48-page in-depth instructor’s guide to explain each tool and how to use it. Train access staff to bring cash through the front door — when patients first enter. This valuable resource:

helps you develop and/or customize your own policies and procedures and training tools.
showcases a wide range of examples from institutions and consultants from around the country. (for example, Oregon’s Asante Health Systems and Florida Hospital Deland share their unique programs—in depth.)
provides an array of tools, from job descriptions and strategic plans, to registration checklists and sample patient brochures, in customizable formats such as PowerPoint, Excel, and Word.
identifies your facility’s biggest challenges by organizing tools into meaningful categories

Table of Contents at a glance:

Tools
Forms
Financial policies
Internal policies and procedures
Strategic planning
Custom communications
Job descriptions
Scripts
Emergency department
Asante Health System Model
Florida Hospital Deland Model

With more than 17 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. The company's mission is to meet the specialized informational, advisory, and educational needs of the healthcare industry. As an acknowledged industry authority in healthcare regulation and compliance, HCPro focuses on providing its clients assistance and expertise in the areas of accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety.

(information from the publisher)

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