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You are here > Home > Reading Lists > Customer Service & Consumer-Driven Care > Essentials for Great Personal Leadership

Wendy Leebov's Essentials for Great Personal Leadership: No-Nonsense Solutions with Gratifying Results
Wendy Leebov, PhD
 

Softbound Book: 124 pages
ISBN 1556483511
978-1556483516 
American Hospital Association
May 2008
(click below for the very best current price for this book)

 


"...a host of usable tools to transform health care leadership for executives, employees, and most critically, for patients and their loved ones...teaches us how to truly partner with one another and ourselves to find wholehearted joy, satisfaction, and meaning in our lives as leaders...offers us not just the what, but the step-by-step how that so often eludes us..."  --Lynne Rebecca Kornblatt, Esq., Chief Human Resources

Achieve better results and more satisfaction, while improving your leadership skills!

Looking for quick help in solving daily workforce problems that demoralize both you and your staff, and lead to less-than-perfect outcomes? This book will help you lead and inspire, and elevate the opinions your patients and their families have of your institution.

 

It contains training tools exercises, checklists, meeting plans, question guides, scripts, and coaching techniques and an appendix of additional resources that you can use to quickly reverse the common conflicts, miscommunications, and bad performances that stifle happiness and achievement at work.

 

It is an easy, quick read, designed to accommodate tight work schedules and just-in-time management schedules. It addresses the daily problems that afflict most organizations and contains proven solutions you can apply immediately to get the immediate results and benefits you seek. Topics covered include:

  • Walking the Leadership Tightrope

  • Four Ways to Get a Grip

  • Inviting the Soul to Work

  • How Do You Say Thanks?

  • Healing a Troubled Relationship

  • The Meeting Meter

  • E-mail Etiquette

  • Starts with Me

  • Healthy Respect

  • The Management Coach

  • A Five-Point Plan for Breakthroughs

Wendy Leebov, Ed.D., is an independent consultant and author. She served as VP, Human Resources, with the Albert Einstein Healthcare Network in Philadelphia, and she was also the founder and president of the Einstein Consulting Group, nationally respected for helping more than 300 health care providers institute strategies to achieve service excellence and leadership effectiveness.

You may also be interested in the Hospital Statistics book, or CD-ROM, also published by the American Hospital Association. The Hospital Statistics CD-ROM lends itself easily to exporting and importing data into your excel files, spreadsheets, mailing lists or market studies.

The American Hospital Association (AHA) is the national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. Close to 5,000 hospitals, health care systems, networks, other providers of care and 37,000 individual members come together to form the AHA. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. The Health Forum was created in the fall of 1998 through the union of The Healthcare Forum and the American Hospital Association's publishing and data and information subsidiaries.

(information from the publisher)

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