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You are here > Home > Reading Lists > Customer Service & Consumer-Driven Care > Essentials for Great Patient Experiences Wendy Leebov's Essentials for Great Patient Experiences: No-Nonsense Solutions with Gratifying Results Wendy Leebov, PhD Softbound Book: 140 pages ISBN 155648352X 978-1556483523  American Hospital Association May 2008 (click below for the very best current price for this book)   "Dr. Leebov has identified the crucial issues of service excellence in health care and provided the tools for addressing them. If every provider incorporated her simple techniques into every patient encounter, we would not have service problems in health care." --Thomas Anderson, M.D., M.B.A., VP, Medical Affairs, Summit Health, Chambersburg, PA "Excellent! We finally have a how to book with great examples, tools, and scripts for every level of employee who might touch our patients. This hands-on book equips health care providers with specific information they can use to improve the patient s experience." --Ann Campbell, CNO, Virtua Health, Marlton, NJ "Everyone who leads a team, nursing unit, or department in a health care setting would benefit from the concepts and tools in this book." --Sandra Geiger, VP, Performance Excellence, South Shore Hospital, South Weymouth, MA   Achieve better results and more satisfaction, while delivering exceptional patient care experiences! Looking for quick help in solving daily workforce problems that demoralize both you and your staff, and lead to less-than-perfect patient satisfaction outcomes? Here is a book that will help you lead and inspire, and elevate the opinions your patients and their families have of your institution.   The book contains exercises, checklists, meeting plans, question guides, scripts, and coaching techniques, plus an appendix of additional resources that you can use to quickly reverse the common conflicts, miscommunications, and bad performances that stifle happiness and achievement at work.   It is an easy, quick read designed to accommodate tight work schedules and just-in-time management schedules. It addresses specific, daily problems that afflict most organizations and contains proven solutions you can apply immediately, so you get immediate results.   Wendy Leebov, Ed.D., is an independent consultant and author. She served as VP, Human Resources, with the Albert Einstein Healthcare Network in Philadelphia, and she was also the founder and president of the Einstein Consulting Group, nationally respected for helping more than 300 health care providers institute strategies to achieve service excellence and leadership effectiveness. (information from the publisher) You may also be interested in / The Directory of Healthcare Recruiters / Jump to a Book List / Health Administration & Leadership / Physician Executive, Medical Staff & Practice Management / Finance, Accounting, Economics, Billing & Reimbursement / Coding for Hospital, Physician & Clinical Services / Law, Malpractice, Ethics, Accreditation & Compliance / Quality Improvement, Outcomes & Customer Service / Risk Management, Security, Error Reduction & Patient Safety / Information Systems, Technology & Medical Records / Clinical Management & Executive Nursing / Behavioral Health, Social Work & Psychiatry Management / Human Resources, Management & Supervision / Directories, Data, Trends & Benchmarks / Software & CD-ROMs / Journals, Magazines & Newsletters / Search for Books / Books Index / Go to / Home Page / Toolbox for Health Administrators / Bookstore