What Works: Effective Tools & Case Studies to Improve Clinical Office Practice
Softcover, 151 pp
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This book includes tools, case studies, and other resources to help clinical office practices identify and improve processes that are wasteful. It is based on experiences nationwide.
What Works is a practical guide to implementing sustainable improvement in outpatient and physician practices.
From the improving access to the impact of core values and streamlining key processes, the reader will find step-by-step strategies to guide change. Case studies provide hands-on experience from a variety of sites. Visual tools help to make intangible processes easier to see and compare. What works also highlights useful tools for managing the patient experience. From smoothing patient flow to improving access and removing delays, the reader will find useful ideas to improve operational, satisfaction, and financial outcomes.
Suzanne Houck is a nationally recognized healthcare consultant and trainer working with physician groups, hospitals and integrated delivery networks. An experienced healthcare manager, nurse practitioner, author, and speaker, Houck currently serves as president of the consulting firm Houck & Associates, Inc. in Boulder, Colorado. She holds a masters in business administration and has a deep interest in workable solutions to the challenges facing healthcare today.
(information from the publisher)
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