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You are here > Home > Reading Lists > Directories, Data & Benchmarks > Directory of Health Care Recruiters > Order Directories & Glossaries > Customer Service Shipping Policies & Customer Service If you have already purchased, or are considering purchasing the Directory of Healthcare Recruiters or the Glossary of Managed Care Terminology, and you would like more information about our customer service contact information, shipping policies, return policies or privacy policies, please choose from the menu below: Shipping & Handling Policies Privacy Policy Returns & Refund Policies Customer Service & Contact Information Shipping & Handling Policies: All products are shipped to customers immediately, normally within 24 hours (1 business day) after receiving customers’ orders. Please allow one business day for processing your order. You will be able to choose your delivery options. These usually include Express Mail (one business day processing plus one day for delivery), Priority Mail (one business day for processing plus 1 to 3 days delivery), or Standard Media Mail (4 to 12 business days delivery, depending upon USPS schedules in relation to customer locations). The shipping costs will vary according to what method you choose. All products are shipped via US Postal Service. Privacy Policy: We do not collect or keep information of any kind identifying visitors to our website. We do not engage in mass mailings of any kind. We do collect information from customers who order our products, such as the Directory of Healthcare Recruiters or the Glossary of Managed Care Terminology. However, we do not store customer information on any web accessible sites or pages. We retain customer name, address, telephone and e-mail information, when voluntarily provided, for the purposes of shipping of purchased products and contacting customers regarding their purchase of these products. Returns & Refund Policies: Pam Pohly Associates guarantees that its products will arrive at the customers’ addresses (the address given at the time of purchase) in good condition. If the product(s) are damaged in transit, Pam Pohly Associates will replace the damaged products with identical products, provided that the customer returns the damaged products(s) to Pam Pohly Associates within 21 days of the customer’s receipt of the damaged product(s). It is important to note, however, that in the ten (10) years that we have published these materials, not a single mailing has ever arrived to the customer in a damaged condition. We take great care in our shipping procedures. In the event that a damaged product ever is received by a customer, we will replace it free of charge. The customer will bear the cost of shipping the damaged product(s) to Pam Pohly Associates and will not be reimbursed for these costs. However, the customer will also not be charged for any additional expenses, including the costs associated with the shipping of replacement products to the customer. If the customer does not receive ordered product(s) at the customer’s address, as given at the time of purchase, and the product is reasonably believed to have been lost in transit, Pam Pohly Associates will ship identical replacement product(s) to the same address, as previously given, provided that the customer, in writing, notifies Pam Pohly Associates of the problem within 30 days of the date of the original customer order. If the customer does not receive ordered products, the customer must send notification to 2707 Woodrow, Dept: Customer Service, Hays, KS, 67601, or send written notification to the customer service e-mail address provided on the customer service contact page. Please be sure to include your full name, products purchased, shipping address and full explanation of the difficulty. Due to the proprietary nature of these printed products and the ease with which they can be photocopied despite copyright protections, Pam Pohly Associates does not provide either cash refunds nor credit refunds for any products, but we will, in good faith, provide identical replacement products to the customer, as set forth previously in this policy.